HP Photosmart Plus Printer - B209 User Guide - Page 100

Ink cartridge problem, Cause, Solution, To make sure the ink cartridges are properly installed

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Solve a problem CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product, the ink level indicator might be inaccurate or unavailable. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: "Replace the cartridges" on page 62 Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the ink cartridges correctly • Solution 2: Close the print carriage latch • Solution 3: Clean the electrical contacts • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. Errors 97

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CAUTION:
HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
“
Replace the cartridges” on page 62
Cause:
The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Close the print carriage latch
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly
Solution:
Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.
Make sure the product is turned on.
2.
Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Errors
97
Solve a problem