HP Photosmart R600 HP Photosmart R-series dock - User Manual - Page 18

Problem Possible cause Solution The camera The camera is batteries will not securely in not charge, the dock. and the camera charging light is off. The camera dock does not have electrical power. Make sure the camera is inserted completely into the dock. Confirm that the power cord is plugged into the dock. Check that the dock power light blinks when the camera is in the dock. The camera The dock is Connect the USB cable directly to is not connected to one of the USB ports on the back of recognized the computer the computer. by the through a USB computer hub or the USB when it is in port on the the dock. front of the computer. The USB cable connecting the dock to the computer is bad. Try connecting the camera directly to the computer using the cable that is connecting the dock to the computer. If it works, then the problem is not the cable. If it does not work, try using a different USB cable. The HP Image Zone software is not installed on your computer. Refer to your camera User's Manual for installation instructions. 18 HP Photosmart R-series dock User's Manual