HP Presario 1200 Presario 1245 Series Maintenance and Service Guide - Page 95

Maintenance & Service Guide Presario 1200 Series Model: 1245 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Solving PC Card Problems Some common causes and solutions for PC Card problems are listed in the following table. Problem When turned on, the computer does not beep when a PC Card is inserted. Solving PC Card Problems Probable Cause Solution(s) Card is not inserted properly. Ensure that the card is inserted in the correct PC Card beeps are disabled. orientation. Speaker is turned off or volume is turned down. PC Card drivers are not installed. Double-click the PC Card icon in the Control Panel; click the Global Settings tab; then, enable PC Card sound effects. Press volume buttons to turn the speaker on; then, increase the volume. Double click the Add New Hardware icon in the Control Panel for installation instructions. PC Card modem, fax, or network card does not work. PC Card modem or fax card does not work. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode. Card or card driver is not supported. Contact your Compaqauthorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Card is not fully inserted into Ensure that the card is the slot or is not inserted inserted in the correct properly. orientation. Telephone cord is not plugged Check and secure telephone in all the way. connection. Necessary drivers are not installed (turned on). Install drivers. You are trying to access the card using the wrong COM port. See Specifications to verify COM port. The card conflicts with a serial device. See Specifications to verify address. The card is not supported. Use supported cards only. Modem network PC Card does not work. Network driver is not installed or is not set up properly. Telephone cord is not properly connected. Memory or storage card does SRAM and flash not work. memory cards require that the memory card driver be loaded (turned on). Install driver. Verify telephone connection. Install driver. Flash memory cards require the that the Microsoft FlashFile System be loaded. Hard drives on flash mass storage cards require that the PC Card ATA driver be loaded. You are trying to access the hard drive card using the wrong drive letter. The card is not supported. Double-click My Computer to verify the drive letter assigned to the card. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Solving Power Problems Problem Computer won't turn on and battery pack is not inserted. Solving Power Problems Probable Cause Computer is not connected to a power source. Solution(s) Insert battery or connect an external power source. Computer turned off while it was left unattended and the power icon is off. Power cords to the external power source are unplugged. Power adapter is defective. System board is defective. System initiated Hibernation due to a critical low-battery condition. System initiated Hibernation after a preset timeout. Ensure that power cords connecting the computer and the external power source are plugged in properly. Replace AC Adapter and restart. Replace the system board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. Turn on the computer. Solving Printer Problems If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Problem Printer will not turn on. Printer will not print. Printer prints garbled information. Solving Printer Problems Probable Cause The signal cable may not be connected properly, or the printer is unplugged. Solution(s) Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Printer is not turned on or is off Turn the printer on and set it to line. on line. The device drivers for your application are not installed. Refer to the printer documentation to install the correct printer driver. Printer that is set up for a Connect the printer to the network is not connected to the network. network. Printer cable is too long, unshielded, or defective. Paper tray is empty. Replace the cable. Fill the paper tray with paper and set the printer to online. Correct printer drivers are not installed. Refer to the printer documentation to install the correct printer driver. Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer. Cable is defective. Replace the printer cable and retest. Solving Touch Pad/Pointing Device Problems Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table. Solving Touch Pad/Pointing Device Problems Problem Cause Solution(s) Touch Pad or mouse does not work. Incorrect or no device driver is Install the device driver and add installed. to the AUTOEXEC.BAT file or CONFIG.SYS file. The device driver is not installed in Windows. Install the Touch Pad/mouse driver in Windows. External mouse does not work. Mouse is not securely Ensure that the mouse is connected or is connected to an securely connected to the incorrect external connector. appropriate external connector. Touch Pad or mouse does not Mouse is not enabled. work even though the device is enabled in Windows. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cable not properly seated in Touch Pad board. Reseat cable. Defective Touch Pad board. Replace Touch Pad board. Defective system board. Replace system board. Device driver is not correctly installed in Windows. Install the appropriate device driver in Windows. Cursor skips or moves abnormally when using the Touch Pad. The Touch Pad needs to be cleaned. Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.