HP Presario 17XL Presario NA1700XL Series Maintenance and Service Guide - Page 78

Solving TouchPad/Pointing Device Problems, Problem, Probable Cause, Solutions, MOUSE

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Presario 1700 Series Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361, XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373, XL374, XL375, XL376, XL377, and XL378 Solving TouchPad/Pointing Device Problems The following table lists some common causes and solutions for TouchPad/pointing device problems. Solving TouchPad/Pointing Device Problems Problem TouchPad or mouse does not work. Probable Cause Incorrect or no device driver is installed. External mouse does not work. TouchPad or mouse does not work even though the device is enabled in Windows. The device driver is not installed in Windows. Mouse is not securely connected or is connected to an incorrect external connector. Mouse is not enabled. Cursor skips or moves abnormally when using the TouchPad. Cable is not properly seated in TouchPad board. Defective TouchPad board. Defective system board. Device driver is not correctly installed in Windows. The TouchPad needs to be cleaned. Solution(s) Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. Install the TouchPad/mouse driver in Windows. Ensure that the mouse is securely connected to the appropriate external connector. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse driver each time the computer is turned on or restarted. Reseat cable. Replace the TouchPad board. Replace system board. Install the appropriate device driver in Windows. Clean the TouchPad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.

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Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device
problems.
Solving TouchPad/Pointing Device Problems
Problem
Probable Cause
Solution(s)
TouchPad or mouse
does not work.
Incorrect or no device driver
is installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not
installed in Windows.
Install the TouchPad/mouse driver
in Windows.
External mouse does
not work.
Mouse is not securely
connected or is connected to
an incorrect external
connector.
Ensure that the mouse is securely
connected to the appropriate
external connector.
TouchPad or mouse
does not work even
though the device is
enabled in Windows.
Mouse is not enabled.
Enter
MOUSE
at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse driver each time the
computer is turned on or
restarted.
Cable is not properly seated
in TouchPad board.
Reseat cable.
Defective TouchPad board.
Replace the TouchPad board.
Defective system board.
Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device
driver in Windows.
Cursor skips or moves
abnormally when using
the TouchPad.
The TouchPad needs to be
cleaned.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.