HP Presario 6000 Compaq Presario Desktop Products Warranty and Support Guide - Page 7

Technical Support, Obtaining Limited Warranty Service - compaq specifications

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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Technical Support Hardware Free Hardware technical support is available for a period of one year from the date of purchase. After the first year, hardware technical support will be available for a fee (see "Obtaining Technical Support After My Technical Support Period Expires"). Software Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Compaq on the Compaq branded product or that was included with the Compaq branded product at the time of your purchase or lease of the product. Technical support for software is available from date of product purchase or lease. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the warranty period, technical support for software that was either preinstalled by Compaq on the Compaq branded product or included with the Compaq branded product at the time of your purchase or lease of the product is available for a fee. Obtaining Limited Warranty Service Express Parts Compaq's Express Parts Program* is the fastest, most convenient way to get service on your PC! Your Compaq Presario was designed for easy access, which means that you can quickly and easily service your own PC. Compaq's Express Parts Program offers many benefits such as: Simple Removal of Parts: Most parts can easily be replaced by you with a screwdriver; some parts can be replaced without the use of a screwdriver. Faster Turnaround Time: If the part is in stock, Compaq will send it to you directly by courier. Repair at Your Convenience: A replacement part is shipped with detailed instructions directly to your home or office and you replace the part when it is convenient for you. A prepaid return air bill is included to make it easy for returning the defective part back to Compaq. If a Compaq Customer Support Specialist determines a hardware problem with your PC, and you are within the one-year Limited Warranty period, a replacement part will be shipped directly to you along with detailed instructions. To contact a Customer Support Specialist, go to www.compaq.com/athome/support/ or call us at the applicable phone number for your country/region (see Contact Numbers chart within this document). *The Express Parts Program may not be available in your country/region. Send-in for Repair If the parts required to resolve a technical problem on your PC are not included in Compaq's Express Parts program, then a customer support specialist will arrange to have your unit picked up and delivered to the service bench for repair.

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THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE
OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION
TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Technical Support
Hardware
Free Hardware technical support is available for a period of one year from the date of purchase.
After the first year, hardware technical support will be available for a fee (see “Obtaining
Technical Support After My Technical Support Period Expires”).
Software
Software technical support is defined as assistance with questions and issues about the software
that was either preinstalled by Compaq on the Compaq branded product or that was included with
the Compaq branded product at the time of your purchase or lease of the product. Technical
support for software is available from date of product purchase or lease. Your dated sales or
delivery receipt, showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or lease as a condition
of receiving software technical support. After the warranty period, technical support for software
that was either preinstalled by Compaq on the Compaq branded product or included with
the Compaq branded product at the time of your purchase or lease of the product is available for
a fee.
Obtaining Limited Warranty Service
Express Parts
Compaq’s Express Parts Program* is the fastest, most convenient way to get service on your PC!
Your Compaq Presario was designed for easy access, which means that you can quickly and easily
service your own PC. Compaq’s Express Parts Program offers many benefits such as:
±
Simple Removal of Parts:
Most parts can easily be replaced by you with a screwdriver;
some parts can be replaced without the use of a screwdriver.
±
Faster Turnaround Time:
If the part is in stock, Compaq will send it to you directly by
courier.
±
Repair at Your Convenience:
A replacement part is shipped with detailed instructions
directly to your home or office and you replace the part when it is convenient for you. A pre-
paid return air bill is included to make it easy for returning the defective part back to Compaq.
If a Compaq Customer Support Specialist determines a hardware problem with your PC, and
you are within the one-year Limited Warranty period, a replacement part will be shipped directly
to you along with detailed instructions. To contact a Customer Support Specialist, go to
www.compaq.com/athome/support/ or call us at the applicable phone number for your
country/region (see Contact Numbers chart within this document).
*The Express Parts Program may not be available in your country/region.
Send-in for Repair
If the parts required to resolve a technical problem on your PC are not included in Compaq’s
Express Parts program, then a customer support specialist will arrange to have your unit picked up
and delivered to the service bench for repair.