HP Presario S4000 Compaq Presario Desktop Products Warranty and Support Guide - Page 8

When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; Compaq may require that the product be maintained by customer personnel under direct Compaq supervision. Compaq may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair. Obtaining Hardware Warranty Repair Service For the duration of the one-year parts and labor warranty, repair service includes Consumer-replaceable Parts services, Carry-in services, and In-home services as described below. To obtain hardware warranty service, call the Compaq Customer Support Center. You must be prepared to supply the proof-of-purchase date. The time it takes to repair your computer will vary based upon location and circumstances. The phone agent can supply more details. Consumer-Replaceable Parts Services Consumer-replaceable components - such as the keyboard, mouse, speakers, and monitor - may be serviced through expedited part shipment. In this event, Compaq will send you the component and, if necessary, telephone assistance on replacement of the component. In some cases, Compaq will ask for a credit card as collateral for the part (such as monitors) and will charge you for the retail price of the part if the failed product is not returned within 30 days. Carry-In Services Hardware service during the one-year warranty period is provided by bringing or mailing your PC to a Compaq Presario authorized service provider. The Compaq Customer Support Center can provide you with details on the location nearest you. In-Home Services In-home service is available for certain products sold and serviced in Hong Kong, Singapore, and Taiwan only, and is unavailable in certain locations. The Compaq Technical Support can give you more information. Compaq Software Product License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE COMPAQ SOFTWARE LICENSE TERMS SET FORTH BELOW; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. The Compaq Software Product License Agreement will govern all Software which is provided to you with the exception of Microsoft® Software. Microsoft Products are licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation online. The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Compaq. License GRANT - Compaq grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.