HP Presario S6000 Compaq Presario Desktop Products - Warranty and Support Guid - Page 4

We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our Compaq Presario and understand that you may wish to upgrade your PC to meet your specific needs. Any hardware upgrades that you intend to do should only be done after you have completely set up your new Compaq Presario. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the Compaq Customer Support Center listed earlier in this Warranty and Support Guide, and a Compaq Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the Compaq Presario, you are confirming that the Compaq Presario was working properly before you attempted to upgrade your system. Once the security seal has been broken, your Compaq Presario is then, to the extent allowed by local law, covered under the terms and conditions listed in the following pages. Thank you for choosing the Compaq Presario. We hope you enjoy discovering the exciting things you can do with it! Compaq Customer Support Easy to reach. Easy to use. Award-winning Compaq Customer Support is our promise to help you get the most from your Compaq Presario. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you'll find what you need. Problems? Compaq Will Help Your new Compaq Presario computer is built to work right now - and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Compaq is ready to help. Getting Started Follow the setup poster for help with setting up and using your PC. Register Your PC It is always best to register your PC. This allows for quicker help when you need it. You can register your PC on the Web at http://register.hp.com Call Compaq Customer Support Center Finally, if these steps don't help, you can reach a real, knowledgeable person by calling the Compaq Customer Support Center in your area. Phone assistance to get you up and running is free for 30 days from the time you purchased your computer. After 30 days, there may be a charge, but the helpful support is still available. And, if Necessary: Get Repair If your computer needs to be repaired or to have parts replaced, you have two choices: 1 You can easily replace many of your Compaq Presario parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. This service is free for one year from the date you purchased your computer. 2 If a repair is necessary, the Compaq Customer Support Center will make arrangements to fix your computer. This service is free for one year from the date you purchased your computer. There are a few limitations and exclusions to this warranty (as well as some important details), which are described in the following section. The Legal Language Compaq Limited Warranty Statement COMPAQ PRODUCT DURATION OF LIMITED WARRANTY Hardware - Parts and Labor: 1 Year Phone assistance to get you up-and-running: 30 days Compaq warrants to you, the end-user customer, that Compaq hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If Compaq receives notice of such defects during the warranty period, Compaq will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. Compaq warrants to you that Compaq software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If Compaq receives notice of such defects during the warranty period, Compaq will replace software which does not execute its programming instructions due to such defects. Compaq does not warrant that the operation of Compaq products will be uninterrupted or error free. If Compaq is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the product. Compaq products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 4