HP Presario S6000 Compaq Presario Desktop Products - Warranty and Support Guid - Page 5

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by Compaq, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance, or (g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND COMPAQ SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. Compaq's limited warranty is valid in any country/region or locality where Compaq has a support presence for this product and where Compaq has marketed this product. The level of warranty service you receive may vary according to local standards. Compaq will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL COMPAQ OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Limited Warranty Exclusions PLEASE NOTE THE FOLLOWING IMPORTANT WARRANTY EXCLUSIONS: Compaq does not support, or provide support for hardware and software products not supplied or approved by Compaq. Compaq does not provide software technical support for Linux operating systems or other Linux applications, whether or not they were supplied or approved by Compaq. Compaq does not support or guarantee, and is not in any way liable for non-Compaq or Compaq/HP products or peripherals bundled along with the Compaq Presario. Software Media (CDs) The software CDs that come with your system are warranted to be free from defects for one year. Any claims for missing CDs need to be made within 30 days. Any claims for defective CDs may require the exchange of the CDs. Customer Responsibilities You may be required to run Compaq-supplied diagnostic programs before an in-home visit will be scheduled or a replacement part will be dispatched. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. You should back up all data on your system before calling the Compaq Customer Support Center. For In-home service, you must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by Compaq to service the product; and operating supplies and consumables such as you would use during normal operation. When service is being performed in-home, you or your representative, 18 years of age or older, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel; Compaq may require that the product be maintained by customer personnel under direct Compaq supervision. Compaq may also refuse to provide In-home service in special circumstances and will provide an alternative repair method such as Carry-in repair. 5