HP Presario SR1300 Warranty and Support Guide: In Home
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- HP Presario SR1300 | Warranty and Support Guide: In Home - Page 1
Warranty and Support Guide 1 Year Parts and Labor 1 Year Technical Telephone Support 24 Hours a Day, 7 Days a Week IMPORTANT NOTE If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. We take pride in our ability to service your needs. We are available 24 - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 2
Get Help HP offers a wide variety of service and support options, which are available around the clock guides you through options to resolve software issues. Click Start, All Programs, PC Help and Tools. 3 Customer Care Web support. For product information, driver updates, troubleshooting, support - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 3
Troubleshooting For help with problems you may be experiencing when you install your PC, refer to the following pages for possible solutions. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 4
Access Symptom Cannot connect to the Internet. Problem Internet Service Provider (ISP) account is not set up mouse. Press the Help ? button on the keyboard to open the Help and Support Center, or contact Support for replacement details. Replace the two AA alkaline batteries in the wireless keyboard; - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 5
if the light is not on, refer to the Warranty and Support Guide to contact Support. Connect the monitor to the PC, plug it in, and turn PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 6
, type System Restore into the Search box in Help and Support. • Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual factory-installed - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 7
using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC to your PC model number. The discs set contains the operating system, drivers, and application software that were originally installed on the PC at the - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 8
Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. • Start System Restore into the Search box in Help and Support. To Start System Restore: 1 Close all open an individual factory-installed application or driver accidentally gets erased or damaged, - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 9
or application program to install, and then click Install. 9 Follow the onscreen instructions. 10 Repeat steps 7 through 9 to install other drivers or applications. 11 When you have finished recovering applications or drivers, close the Application Recovery program. Then click Start, click Turn Off - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 10
the operating system, programs, and drivers from the recovery discs. However, the recovery; wait for the onscreen instructions to display, and then follow those instructions. • For standard recovery, press question or if a problem arises, we offer extensive service and support options around the clock - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 11
parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 12
how easy it is to recycle: www.hp.com/recycle COMPAQ PRESARIO DESKTOP PRODUCTS The Legal Language DURATION OF LIMITED WARRANTY Hardware: Original Systems the country/region of purchase. If so, your HP authorized service provider can provide you with details. This Limited Warranty applies only - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 13
for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product. This Limited Warranty does not apply , ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 14
identifies that the problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and documentation. If further assistance is required, call the HP Technical Support Center and - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 15
service is required. For example, in many cases, the defect can be fixed by the use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. You are also required to co-operate with HP in attempting to resolve the problem - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 16
problem, you can receive support by doing the following: Locate your nearest HP Support location via the World Wide Web at: www.hp.com/support Contact your authorized HP dealer or Authorized Service Product into Your Computer's temporary memory (RAM) for purposes of using the Software Product. b. - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 17
. 8. CONSENT TO USE OF DATA. You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product. HP agrees not to use this information in a form that personally identifies you except to the extent necessary to - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 18
Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. © 2004 Hewlett-Packard Development Company, L.P. The information contained herein - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 19
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s) Product: - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 20
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is help. The system RFI and Radiated Immunity tests were conducted with supported peripheral devices and shielded cables, such as those you receive with - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 21
equipment malfunction, the manufacturer or an authorized repair center should perform all repairs. It is the responsibility of users requiring service to report the problem to the manufacturer, or an authorized agent. Refer to "Where to Get Help" in this document for contact information. Statement - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 22
telephone cable into the Network Interface Card (NIC) receptacle. SAVE THESE INSTRUCTIONS DOC Statement (Canada Only) This Class B digital apparatus meets all (such as telephone lines), networks, or modems before performing any service procedures. Failure to do so may result in personal injury or - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 23
performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna- - HP Presario SR1300 | Warranty and Support Guide: In Home - Page 24
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Warranty and
Support Guide
±
1 Year Parts and Labor
±
1 Year Technical Telephone Support
±
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. We take pride in our ability to service your needs. We are available
24 hours a day, 7 days a week. We have specialists available to help you with your technical
support questions as they arise via the Web or phone (see contact numbers within this
document). We want to make sure that your support needs are met and any issues resolved
as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Total Care, it’s important to have the following
information handy. Please take a moment to write down your product
information for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________