HP Presario SR1300 Warranty and Support Guide: In Home - Page 11

When should I contact Total Care phone service and support? • The Help and Support Center or other support tools on your PC did not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the Customer Care Web support site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. Support specialists are available 24 hours a day via: 1-(800)-652-6672 (1-800-OK Compaq) or 1-(905)-206-4357 (local to Mississauga) to provide expert assistance. Note: Support options, availability and hours vary by product, country/region, and language and are subject to change. If Necessary: Get Repair Customer Self Repair You can easily replace many of the internal and external PC parts yourself. This is the fastest method of repair, where the part is conveniently sent with next-day service to your home or business. We pay the shipping and handling. Detailed instructions are included to guide you through an easy repair, and if you have questions, call us for assistance. This service is free for the duration of the hardware warranty period. In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days. Availability of this program may vary depending on your country/region. In-Home Service If it is needed, we will come right to you. Sometimes, your PC can be repaired only by a service technician. If this is the case, we can schedule an onsite visit for an authorized service technician to come fix your PC. Pick Up and Return Service HP will arrange to have your PC picked up and delivered to a Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, beginning on the next page. Carry-In Service You also have the option of taking your PC to an HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. For a select number of ASPs, same day repair service is available for your convenience. Visit www.hp.com/support to find the nearest authorized support provider in your area. Software Support HP provides technical software support for 90 days from the date of purchase. This support includes assistance with installation, setup, and basic configuration of software included by HP with the PC, excluding system optimization, customization, and network configuration. Support for technical issues caused by viruses or spyware is available for a fee. Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options on your Compaq-branded product: • For Visa and MasterCard holders in the United States or calls from Canada, please call Total Care at: 1-(800)-652-6672 (1-800-OK Compaq) or 1-(905)-206-4357 (local to Mississauga). • 1 time technical support, $40* U.S. per call • 1 year unlimited technical support $75* U.S. *Prices are subject to change without notice and may vary based on your product. Fees are charged to your Visa or MasterCard. Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with an Extended Service Plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the computer. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Total Care. For more information please visit US only www.hp.com/go/totalcare or call 1-(866)-234-1377 Canada only www.hp.ca/totalcare or call: 877-231-4351 11