HP Presario V2500 Limited Warranty and Technical Support - Page 10

Obtaining Service Replaceable Parts Program Compaq will send replacement parts directly to you to fulfill your warranty repair (where available). Once the part arrives, follow the installation instructions provided. If necessary, you may contact customer support and a technician will assist you over the phone. Follow the instructions provided for returning defective parts to Compaq (if applicable). (Available in select regions-refer to the Worldwide Phone Numbers booklet for the correct phone number for your region.) Mail-in Service If the support specialist determines that hardware repair for your notebook computer is necessary, we will pick up (available in select regions), repair, and return the computer during the Limited Warranty period. The pickup and delivery service utilizes a central repair facility to provide the highest level of repair quality. The central facility has quick access to the Compaq central parts inventory, diagnostic equipment, a controlled environment, and a remanufacturing-like process to ensure quality. If you have questions about packaging requirements when returning your computer for repair, contact customer support. If your notebook is not packaged properly, you will be responsible for any damage that occurs during shipping. Mail-in Service with an Authorized Service Provider You have the option to carry your computer into an authorized retailer for repair. To locate a repair facility in your local area, call the customer support center. Service Upgrades and Extended Warranties A variety of service upgrades are available for your product.* For information on service upgrades, refer to the Worldwide Phone Numbers booklet. *Available in select regions. Service upgrades purchased in one country are NOT transferable to another country. 8