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HP Pro 3300 Micro Maintenance & Service Guide Elite 7300 and 7500 Microtow - Page 229

Front I/O and USB assembly, Media Card Reader problems

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front fan SFF removal and replacement 132 front I/O and card reader assembly SFF spare part number 129 spare part number 36, 39 Front I/O and USB assembly MT spare part number 84 spare part number 26, 30 front I/O device removal and replacement 84 front I/O, power switch assembly SFF removal and replacement 129 front panel problems 180 G general problems 147 graphics card, spare part number 37, 38, 113 grounding methods 43 H hard drive proper handling 48 removing 77 SATA characteristics 40 SFF installation 123 SFF removal 123 spare part number 38 spare part numbers 27, 28, 29, 37, 38 hard drive problems 153 hard drive recovery 195 hardware installation problems 169 heat sink removal and replacement 91 SFF removal and replacement 134 helpful hints 145 hood sensor SFF removal and replacement 127 spare part number 38 I installing drive cables 72 PCI card 66 SFF drive cables 121 SFF expansion card 113 SFF hard drive 123 SFF memory 108 Internet access problems 180 K keyboard cleaning 46 keyboard problems 167 L LEDs blinking power 207 blinking PS/2 keyboard 207 M Media Card Reader problems 156 memory populating sockets 57, 109 removal and replacement 55 SFF installation 108 specifications 55, 108 memory module spare part number 55, 108 memory modules spare part number 22, 28, 29, 31, 34, 37, 38 memory problems 174 microtower components 2 monitor problems 158 mouse cleaning 47 spare part number 26, 36 mouse problems 167 MT access panel, spare part number 22, 30 fan sink, spare part number 26, 30 fan, spare part number 26, 30 front bezel, spare part number 22, 30 power supply, spare part number 22, 30 power switch/LED assembly, spare part number 30 SATA cable, spare part number 25 system board, spare part number 22, 29, 30 N network problems 171 numeric error codes 199 O operating guidelines 45 optical drive removing 74 SFF removal 121 spare part numbers 27, 28, 37 optical drive problems 176 overheating, prevention 45 P password clearing 211 power-on 211 setup 211 PCI card 64, 65, 66, 114 PCI Express card 65, 114 POST error messages 198 power cord set requirements country specific 197 power problems 151 power supply fan 47 operating voltage range 216, 217 removal and replacement 98 SFF removal and replacement 138 power supply, MT spare part number 22, 30 power supply, SFF spare part number 33, 38 power switch/LED removal and replacement 87 power switch/LED assembly MT spare part number 87 SFF spare part number 127 power switch/LED assembly, MT spare part number 25, 30 power switch/LED assembly, SFF spare part number 35, 39 power-on password 211 preparation for disassembly 50 printer problems 165 problems audio 163 Index 219

Section	Page
Product Features	11
Standard Configuration	11
Serviceability Features	12
Microtower Components	12
Small Form Factor Components	13
Activating and Customizing the Software	14
Activating and customizing the software in Windows 7	14
Activating the Windows operating system	14
Downloading Windows 7 updates	15
Installing or upgrading device drivers	15
Customizing the monitor display	15
Activating and customizing the software in Windows 8	15
Activating the Windows Operating System	15
Downloading Windows 8 updates	16
Customizing the monitor display	16
Computer Setup (F10) Utility	17
Computer Setup (F10) Utilities	17
Using Computer Setup (F10) Utilities	18
Computer Setup—File	19
Computer Setup—Storage	20
Computer Setup—Security	23
Computer Setup—Power	27
Computer Setup—Advanced	28
Recovering the Configuration Settings	30
Illustrated parts catalog	31
Microtower (MT) Chassis Spare Parts	31
Computer Major Components	31
Cables	35
Misc Parts	36
Drives	37
Misc Boards	37
Sequential Part Number Listing	38
Small Form Factor (SFF) Chassis Spare Parts	43
Computer major components	43
Cables	45
Misc Parts	45
Drives	47
Misc Boards	47
Sequential Part Number Listing	47
Serial ATA (SATA) Drive Guidelines and Features	50
SATA Hard Drives	50
SATA Hard Drive Cables	50
SATA Data Cable	50
SMART ATA Drives	51
Hard Drive Capacities	51
Routine Care, and Disassembly Preparation	52
Electrostatic Discharge Information	52
Generating Static	52
Preventing Electrostatic Damage to Equipment	53
Personal Grounding Methods and Equipment	53
Grounding the Work Area	54
Recommended Materials and Equipment	54
Operating Guidelines	55
Routine Care	56
General Cleaning Safety Precautions	56
Cleaning the Computer Case	56
Cleaning the Keyboard	56
Cleaning the Monitor	57
Cleaning the Mouse	57
Service Considerations	57
Power Supply Fan	57
Tools and Software Requirements	57
Screws	58
Cables and Connectors	58
Hard Drives	58
Lithium Coin Cell Battery	59
Removal and Replacement Procedures Microtower (MT) Chassis	60
Preparation for Disassembly	60
Access Panel	61
Front Bezel	63
Memory	65
DDR3-SDRAM DIMMs	65
Populating DIMM Sockets	67
Removing Memory Modules	69
Expansion Cards	71
Cable Management	78
Cable Connections	79
Drives	80
Drive Positions	81
Installing Additional Drives	82
System Board Drive Connections	82
Removing an Optical Drive	84
Removing a Hard Drive	87
Front I/O and USB Panel Housing Assembly	94
Power Switch/LED Assembly	97
System Fan	99
Fan Sink Assembly	101
Processor	103
Power Supply	108
System Board	110
Battery	112
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	114
Preparation for Disassembly	114
Access Panel	115
Front Bezel	117
Memory	118
DDR3-SDRAM DIMMs	118
Populating DIMM Sockets	119
Removing DIMMs	120
Expansion Card	123
Cable Management	128
Cable Connections	129
Drives	130
Drive Positions	130
Removing Drives	131
Removing an Optical Drive	131
Removing the Hard Drive	133
Power Switch	137
Front USB Assembly	139
Fan Assembly	142
Fan Sink	144
Processor	146
Power Supply	148
System Board	150
Battery	152
Troubleshooting Without Diagnostics	154
Safety and Comfort	154
Before You Call for Technical Support	154
Helpful Hints	155
Solving General Problems	157
Solving Power Problems	161
Solving Hard Drive Problems	163
Solving Media Card Reader Problems	166
Solving Display Problems	168
Solving Audio Problems	173
Solving Printer Problems	175
Solving Keyboard and Mouse Problems	177
Solving Hardware Installation Problems	179
Solving Network Problems	181
Solving Memory Problems	184
Solving Processor Problems	186
Solving CD-ROM and DVD Problems	186
Solving USB Flash Drive Problems	189
Solving Front Panel Component Problems	190
Solving Internet Access Problems	190
Solving Software Problems	192
Contacting Customer Support	194
HP PC Hardware Diagnostics	195
Why run HP PC Hardware Diagnostics	195
How to access and run HP PC Hardware Diagnostics	196
Downloading HP PC Hardware Diagnostics to a USB device	197
Backup and Recovery	198
Restoring and recovering in Windows 7	198
System Restore	198
System Recovery	198
System Recovery when Windows is responding	199
System Recovery when Windows is not responding	200
System recovery using recovery media	200
Creating recovery media	201
Using recovery media	202
Backup and recovery in Windows 8	203
Backing up your information	203
Performing a system recovery	204
Using the Windows recovery tools	204
Using f11 recovery tools	205
Using Windows 8 operating system media (purchased separately)	205
Power Cord Set Requirements	206
General Requirements	206
Japanese Power Cord Requirements	206
Country-Specific Requirements	207
POST Error Messages	208
POST Numeric Codes and Text Messages	209
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	217
Password Security and Resetting CMOS	221
Resetting the Password Jumper – Models 3300/3305	222
Resetting the Password Jumper – Model 7300/7500	223
Clearing and Resetting the CMOS – Models 3300/3305	224
Clearing and Resetting the CMOS – Model 7300/7500	225
Specifications	226
MT Specifications	226
SFF Specifications	227

Match case Limit results 1 per page

front fan

SFF removal and

replacement

132

front I/O and card reader assembly

SFF spare part number

129

spare part number

36, 39

Front I/O and USB assembly

MT spare part number

spare part number

26, 30

front I/O device

removal and replacement

front I/O, power switch assembly

SFF removal and

replacement

129

front panel problems

180

general problems

147

graphics card, spare part

number

37, 38, 113

grounding methods

hard drive

proper handling

removing

SATA characteristics

SFF installation

123

SFF removal

123

spare part number

spare part numbers

27, 28,

29, 37, 38

hard drive problems

153

hard drive recovery

195

hardware installation problems

169

heat sink

removal and replacement

SFF removal and

replacement

134

helpful hints

145

hood sensor

SFF removal and

replacement

127

spare part number

installing

drive cables

PCI card

SFF drive cables

121

SFF expansion card

113

SFF hard drive

123

SFF memory

108

Internet access problems

180

keyboard

cleaning

keyboard problems

167

LEDs

blinking power

207

blinking PS/2 keyboard

207

Media Card Reader problems

156

memory

populating sockets

57, 109

removal and replacement

SFF installation

108

specifications

55, 108

memory module

spare part number

55, 108

memory modules

spare part number

22, 28, 29,

31, 34, 37, 38

memory problems

174

microtower components

monitor problems

158

mouse

cleaning

spare part number

26, 36

mouse problems

167

access panel, spare part

number

22, 30

fan sink, spare part number

26, 30

fan, spare part number

26, 30

front bezel, spare part

number

22, 30

power supply, spare part

number

22, 30

power switch/LED assembly,

spare part number

SATA cable, spare part

number

system board, spare part

number

22, 29, 30

network problems

171

numeric error codes

199

operating guidelines

optical drive

removing

SFF removal

121

spare part numbers

27, 28,

optical drive problems

176

overheating, prevention

password

clearing

211

power-on

211

setup

211

PCI card

64, 65, 66, 114

PCI Express card

65, 114

POST error messages

198

power cord set requirements

country specific

197

power problems

151

power supply

fan

operating voltage range

216,

217

removal and replacement

SFF removal and

replacement

138

power supply, MT

spare part number

22, 30

power supply, SFF

spare part number

33, 38

power switch/LED

removal and replacement

power switch/LED assembly

MT spare part number

SFF spare part number

127

power switch/LED assembly, MT

spare part number

25, 30

power switch/LED assembly, SFF

spare part number

35, 39

power-on password

211

preparation for disassembly

printer problems

165

problems

audio

163

Index

219