HP ProLiant BL490c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 98
Linux operating systems, Current level of Microsoft® Windows® Service Packs and Hotfixes installed
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o Event logs o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Current level of Microsoft® Windows® Service Packs and Hotfixes installed • A list of each third-party hardware component installed, with the firmware revision • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) • Kernel version in use • Output from the following commands (performed by root): o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm -ga o dmesg o lsmod o ps -ef o ifconfig -a o chkconfig -list o mount • Contents of the following files: o /var/log/messages o /etc/modules.conf or etc/conf.modules o /etc/lilo.conf or /etc/grub.conf o /etc/fstab Contacting HP 98