Contents
Introduction
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8
What's new
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8
Revision history
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8
375445-xx8 (July 2009)
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8
375445-xx7 (November 2008)
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9
375445-xx6 (September 2007)
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10
375445-xx5 (June 2006)
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10
375445-xx4 (May 2006)
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10
375445-xx3 (September 2005)
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11
Getting started
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12
HP ProLiant 100 Series Server troubleshooting information
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12
How to use this guide
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12
Pre-diagnostic steps
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13
Important safety information
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13
Symptom information
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16
Prepare the server for diagnosis
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16
Common problem resolution
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18
Loose connections
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18
Service notifications
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18
Firmware updates
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18
DIMM handling guidelines
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19
Hard drive guidelines
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19
SAS and SATA hard drive guidelines
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19
SCSI hard drive guidelines
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19
Hard drive LED combinations
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20
Hot-plug SCSI hard drive LED combinations
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20
SAS and SATA hard drive LED combinations
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20
Server updates with an HP Trusted Platform Module and BitLockerâ„¢ enabled
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21
Diagnostic flowcharts
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23
Troubleshooting flowcharts
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23
Troubleshooting flowchart reference websites
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23
Start diagnosis flowchart
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25
General diagnosis flowchart
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25
Power-on problems flowchart
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27
POST problems flowchart
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30
Operating system boot problems flowchart
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32
Server fault indications flowchart
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33
Hardware problems
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37
Procedures for all ProLiant servers
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37
Power problems
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37
Power source problems
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37
Power supply problems
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37
UPS problems
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38
General hardware problems
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39