HP ProLiant CL1850 Implementing Microsoft Windows 2000 with Service Pack 4 on - Page 27

Installation issues and solutions for Windows 2000 This section provides information on installation-related topics to help successfully implement Windows 2000. Table 9. Windows 2000 Server installation issues Issue 1 Certain Smart Array controllers and associated storage devices are not visible in Smart Array Configuration Utility (ACU) and cannot be configured on HP ProLiant servers with Windows 2000 SP4 or SP3 Hotfix. Description Solution HP ProLiant servers configured with certain Smart Array Controllers and their associated storage devices will not be visible in the Array Configuration Utility (ACU) or in Insight Manager 7. The Smart Array Controllers and their associated storage devices will continue to function normally; however, they will not be able to be configured by the ACU. The Event Log will display "drivers not loading" messages and the Windows Device Manager will display warnings regarding the class drivers. This only occurs on HP ProLiant servers configured with greater than 6 GB of memory that also have Windows 2000 Service Pack 4 (SP4) or Microsoft QFE # Q817566 for Windows 2000 Service Pack 3 (SP3) installed. Any HP ProLiant server with Windows 2000 SP4 or the Hotfix for Windows 2000 SP3, greater than 6 GB of memory, and configured with any of the following controllers: • SMART-2/P or SMART-2DH Controller • SMART-2SL Array Controller • Smart Array 3200 Controller • Smart Array 3100ES Controller • Smart Array 221 Controller • EISA Smart Array Controller • Integrated Smart Array Controller (HP ProLiant DL580, HP ProLiant DL760, HP ProLiant 8000, HP ProLiant 8500) • RAID LC2 Controller • Smart Array 4200 Controller • Smart Array 4250ES Controller (HP ProLiant ML750) • Smart Array 431 Controller The Fibre Channel Host Bus Adapter (HBA) and the following external storage components are also rendered invisible: • RAID Array 4000 • RAID Array 4100 • MSA1000 In order for Smart Array Controllers and their associated storage devices to be visible in the Array Configuration Utility (ACU) or in Insight Manager 7 and to be able to be configured by the ACU, Microsoft has provided a Hotfix. To obtain the Hotfix, refer to the Microsoft Knowledge Base article 826322, "Disk Array Controller Driver May Not Load After You Upgrade To Windows 2000 SP4," available at the following Microsoft URL: http://support.microsoft.com/?id=826322 As a workaround, limit the Windows 2000 addressable memory to 6 GB by setting/maxmem=6000 in BOOT.INI. 27