HP ProLiant DL160se ProLiant DL100 Series Servers User Guide - Page 50

Novell NetWare operating systems, SYS:SYSTEM\SYS$LOG.ERR

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o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm -ga o dmesg o lsmod o ps -ef o ifconfig -a o chkconfig -list o mount • Contents of the following files: o /var/log/messages o /etc/modules.conf or etc/conf.modules o /etc/lilo.conf or /etc/grub.conf o /etc/fstab • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF, and the system directory • A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur when the modules attempt to load. • A list of any SET parameters that are different from the NetWare default settings • A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes (can be taken directly from the CONFIG.TXT or SURVEY.TXT files) • If HP drivers are installed: o Version of the PSP used o List of drivers from the PSP • Printouts or electronic copies (to e-mail to a support technician) of: o SYS:SYSTEM\SYS$LOG.ERR Troubleshooting 50

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Troubleshooting 50
o
lspci -v
o
uname -a
o
cat /proc/meminfo
o
cat /proc/cpuinfo
o
rpm -ga
o
dmesg
o
lsmod
o
ps -ef
o
ifconfig -a
o
chkconfig -list
o
mount
•
Contents of the following files:
o
/var/log/messages
o
/etc/modules.conf or etc/conf.modules
o
/etc/lilo.conf or /etc/grub.conf
o
/etc/fstab
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP (/var/log/hppldu.log)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
SYS:SYSTEM\SYS$LOG.ERR