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HP Q7815A HP LaserJet P3005 - User Guide - Page 132

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Control panel message Description Recommended action Canceling... The device is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded. No action necessary. Checking paper path The engine is turning the rollers to check for No action necessary. possible jams. Checking printer CHOSEN PERSONALITY NOT AVAILABLE alternates with The engine is performing an internal test. The device encountered a request for a personality that did not exist in the device. The job is cancelled and no pages are printed. No action necessary. ● Press to continue. ● Try a different driver. To continue press CLEANING DISK X% COMPLETE alternates with DO NOT POWER OFF The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed. Do not turn off the device. Wait for the process to complete. The device automatically restarts at the end of the cleaning process. Cleaning... The device is processing the cleaning page. No action necessary. Clearing event log This message appears while the event log is No action necessary. cleared. The device then returns to the SERVICE menu. Clearing paper path The device jammed or detected misplaced No action necessary. media. The device is attempting to eject these pages automatically. CLOSE TOP COVER AND FRONT DOOR CODE CRC ERROR Creating...CLEANING PAGE The top cover and front door need to be closed. An error has occurred during a firmware upgrade. The device is generating a cleaning page. The device returns to the Ready state after the cleaning page is printed. Close the top cover and front door. ● Reinstall the firmware. ● If the problem persists, contact HP Support. ● Load the cleaning page into tray 1. ● Press Menu. ● Select PRINT QUALITY, and then press ● Select PROCESS CLEANING PAGE, and then press DATA RECEIVED alternates with Ready The device received data and is waiting for a form feed. When the device receives another file, the message disappears. The device is paused. If the device is waiting for a form feed, press to continue. If the device is paused, press Stop to continue. Event Log Empty SHOW EVENT LOG was selected from the No action necessary. control panel, and the event log is empty. GENUINE HP SUPPLIES DESIGNED FOR alternates with This genuine HP supply was not designed for this device and is not supported. The device can print with this supply, but print quality might be affected. Replace this supply with a genuine HP supply that is designed for this device. 120 Chapter 7 Problem solving ENWW

Section	Page
Device basics	13
Device comparison	14
Features comparison	15
Walkaround	17
Device parts	17
Interface ports	18
Device software	19
Supported operating systems	19
Supported printer drivers	19
Select the correct printer driver	19
Driver Autoconfiguration	20
Update Now	20
HP Driver Preconfiguration	20
Priority for print settings	20
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	23
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Overview	26
Control-panel layout	27
Use the control-panel menus	29
Use the menus	29
Show Me How menu	30
Retrieve Job menu	31
Information menu	32
Paper Handling menu	33
Configure Device menu	34
Print submenu	34
Print Quality submenu	36
System Setup submenu	39
I/O submenu	43
Resets submenu	44
Diagnostics menu	45
Service menu	45
Change device-control-panel configuration settings	46
Change control-panel settings	46
Change a control-panel setting	46
Show address	46
Tray-behavior options	47
Sleep Delay	47
Personality	48
Clearable warnings	49
Auto continue	49
Cartridge low	49
Cartridge-out response	50
Jam recovery	50
RAM disk	51
Language	51
Input/output (I/O) configuration	53
Parallel configuration	54
USB configuration	55
Connect the USB cable	55
Network configuration	56
Manually configure TCP/IP parameters from the control panel	56
Set an IPv4 address	56
Set the subnet mask	56
Set the default gateway	57
Disable network protocols (optional)	57
Disable IPX/SPX	58
Disable AppleTalk	58
Disable DLC/LLC	58
Enhanced I/O (EIO) configuration	59
HP Jetdirect EIO print servers	59
Media and trays	61
General guidelines for media	62
Paper to avoid	62
Paper that can damage the device	62
General media specifications	63
Media considerations	64
Envelopes	64
Envelopes with double side seams	64
Envelopes with adhesive strips or flaps	65
Envelope margins	65
Envelope storage	65
Labels	65
Label construction	66
Transparencies	66
Card stock and heavy media	66
Card stock construction	67
Card stock guidelines	67
Letterhead and preprinted forms	67
Select print media	69
Supported media sizes	69
Supported media types	70
Printing and paper-storage environment	71
Load media	72
Load tray 1 (multipurpose tray)	72
Customize tray 1 operation	74
Load tray 2 and optional tray 3	74
Load special media	76
Control print jobs	78
Source	78
Type and Size	78
Select output bins	80
Print to the top output bin	80
Print to the rear output bin	81
Print	83
Use features in the Windows device driver	84
Create and use quick sets	84
Use watermarks	85
Resize documents	85
Set a custom paper size from the printer driver	85
Use different paper and printing covers	86
Print a blank first page	86
Print multiple pages on one sheet of paper	86
Print on both sides of the paper	87
Use automatic duplex printing	88
Print on both sides manually	88
Layout options for printing on both sides	89
Use the Services tab	89
Use features in the Macintosh device driver	90
Create and use presets	90
Print a cover page	90
Print multiple pages on one sheet of paper	91
Print on both sides of the paper	91
Cancel a print job	93
Stop the current print job from the printer control panel	93
Stop the current print job from the software program	93
Manage stored jobs	94
Manage and maintain the device	95
Use information pages	96
Configure e-mail alerts	98
Use the HP Easy Printer Care software	99
Open the HP Easy Printer Care software	99
HP Easy Printer Care software sections	99
Use the embedded Web server	101
Open the embedded Web server by using a network connection	101
Embedded Web server sections	101
Use HP Web Jetadmin software	104
Use the HP Printer Utility for Macintosh	105
Open the HP Printer Utility	105
HP Printer Utility features	105
Manage supplies	107
Supplies life	107
Approximate print-cartridge replacement intervals	107
Manage the print cartridge	107
Print-cartridge storage	107
Use genuine HP print cartridges	107
HP policy on non-HP print cartridges	107
Print-cartridge authentication	108
HP fraud hotline and Web site	108
Replace supplies and parts	109
Supply replacement guidelines	109
Change the print cartridge	109
Clean the device	112
Clean the exterior	112
Clean the paper path	112
Problem solving	113
Problem-solving checklist	114
Factors that affect device performance	114
Problem-solving flowchart	115
Step 1: Does READY appear on the control-panel display?	115
Step 2: Can you print a configuration page?	115
Step 3: Can you print from a program?	116
Step 4: Does the job print as expected?	117
Step 5: Does the device select the trays?	118
Solve general print problems	120
Control-panel message types	123
Control-panel messages	124
Common causes of jams	139
Jam locations	140
Jam recovery	140
Clear jams	141
Clear jams from the input-tray areas	141
Clear jams from the print-cartridge area	142
Clear jams from the output-bin areas	143
Clear jams from the optional duplexer	145
Solve repeated jams	146
Solve print-quality problems	148
Print-quality problems associated with media	148
Print-quality problems associated with the environment	148
Print-quality problems associated with jams	148
Image defect examples	148
Light print (partial page)	150
Light print (entire page)	150
Specks	150
Dropouts	151
Lines	151
Gray background	152
Toner smear	152
Loose toner	153
Repeat defects	153
Repeat image	154
Misformed characters	154
Page skew	154
Curl or wave	155
Wrinkles or creases	155
Vertical white lines	156
Tire tracks	156
White spots on black	157
Scattered lines	157
Blurred print	158
Random image repetition	158
Solve network print problems	160
Solve common Windows problems	161
Solve common Macintosh problems	162
Solve Linux problems	164
Solve common PostScript problems	165
General problems	165
Supplies and accessories	167
Order parts, accessories, and supplies	168
Order directly from HP	168
Order through service or support providers	168
Order directly through the embedded Web server (for devices that are connected to a network)	168
Order through the embedded Web server	168
Order directly through the HP Easy Printer Care software (for devices that are directly connected to ...	168
Part numbers	169
Paper-handling accessories	169
Print cartridge	169
Memory	169
Cables and interfaces	169
Print media	170
Service and support	173
Hewlett-Packard limited warranty statement	173
Print cartridge limited warranty statement	174
HP Customer Care	175
Online Services	175
Telephone support	175
Software utilities, drivers, and electronic information	175
HP direct ordering for accessories or supplies	175
HP service information	175
HP service agreements	175
HP Easy Printer Care software	176
HP support and information for Macintosh computers	176
HP maintenance agreements	177
On-site service agreements	177
Next-day on-site service	177
Weekly (volume) on-site service	177
Repacking the device	177
Extended warranty	178
Specifications	179
Physical specifications	180
Electrical specifications	181
Acoustic specifications	181
Operating environment	182
Regulatory information	183
FCC regulations	184
Environmental product stewardship program	185
Protecting the environment	185
Ozone production	185
Power consumption	185
Toner consumption	185
Paper use	185
Plastics	185
HP LaserJet print supplies	185
HP print supplies returns and recycling program information	186
Paper	186
Material restrictions	186
Disposal of waste equipment by users in private households in the European Union	187
Material Safety Data Sheet (MSDS)	187
For more information	187
Declaration of conformity	189
Safety statements	190
Laser safety	190
Canadian DOC regulations	190
VCCI statement (Japan)	190
Power cord statement (Japan)	190
EMI statement (Korea)	190
Laser statement for Finland	190
Work with memory and print server cards	193
Overview	194
Install memory	195
Install device memory	195
Check DIMM installation	199
Save resources (permanent resources)	200
Enable memory for Windows	201
Use HP Jetdirect print server cards	202
Install an HP Jetdirect print server card	202
Remove an HP Jetdirect print server card	203
Glossary	205

Match case Limit results 1 per page

Control panel message

Description

Recommended action

Canceling... <JOB NAME>

The device is in the process of canceling a

job. The message appears while the job is

stopped, the paper path is flushed, and any

remaining incoming data on the active data

channel is received and discarded.

No action necessary.

Checking paper path

The engine is turning the rollers to check for

possible jams.

No action necessary.

Checking printer

The engine is performing an internal test.

No action necessary.

CHOSEN PERSONALITY NOT

AVAILABLE

alternates with

To continue press

The device encountered a request for a

personality that did not exist in the device.

The job is cancelled and no pages are

printed.

●

Press

to continue.

●

Try a different driver.

CLEANING DISK X% COMPLETE

alternates with

DO NOT POWER OFF

The memory disk is being cleaned. This

process might take up to an hour. During this

time, no jobs can be printed.

Do not turn off the device. Wait for the

process to complete.

The device automatically restarts at the end

of the cleaning process.

Cleaning...

The device is processing the cleaning page.

No action necessary.

Clearing event log

This message appears while the event log is

cleared. The device then returns to the

SERVICE

menu.

No action necessary.

Clearing paper path

The device jammed or detected misplaced

media. The device is attempting to eject these

pages automatically.

No action necessary.

CLOSE TOP COVER AND FRONT DOOR

The top cover and front door need to be

closed.

Close the top cover and front door.

CODE CRC ERROR

An error has occurred during a firmware

upgrade.

●

Reinstall the firmware.

●

If the problem persists, contact

HP Support.

Creating...CLEANING PAGE

The device is generating a cleaning page.

The device returns to the

Ready

state after

the cleaning page is printed.

●

Load the cleaning page into tray 1.

●

Press

●

Select

PRINT QUALITY

, and then press

●

Select

PROCESS CLEANING PAGE

and then press

DATA RECEIVED

alternates with

Ready

The device received data and is waiting for a

form feed. When the device receives another

file, the message disappears.

The device is paused.

If the device is waiting for a form feed,

press

to continue.

If the device is paused, press

Stop

continue.

Event Log Empty

SHOW EVENT LOG

was selected from the

control panel, and the event log is empty.

No action necessary.

GENUINE HP SUPPLIES DESIGNED FOR

<PROD>

alternates with

This genuine HP supply was not designed for

this device and is not supported. The device

can print with this supply, but print quality

might be affected.

Replace this supply with a genuine HP supply

that is designed for this device.

120

Chapter 7

Problem solving

ENWW