HP RF863AA HP Personal Media Drive User's Guide - Page 15

Troubleshooting Microsoft updates Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your system before you try to troubleshoot a drive problem. These service packs are issued to fix bugs, add drivers, and enhance the security features of your system. See http://support.microsoft.com for details about how to install service packs and Windows updates in your system. Contact Microsoft Customer Service for information about obtaining these system enhancements if you don't have Internet access. Drive does not appear on my PC Try the following solutions in the order listed: 1 Check to see if the drive is on. The power LED on the front of the drive and the light on the power adapter should be lit. 2 Make sure the power adapter is securely plugged into the drive and into a power outlet. If the drive is plugged into a power strip, try plugging it directly into the wall outlet. 3 Check that the USB cable is securely and properly connected to the drive and the USB connector on the PC. 4 While the PC is turned on, unplug the USB cable. Wait 10 seconds and then reconnect the USB cable. 5 See if the PC is recognizing the USB port you are using by checking in the Device Manager window. See the documentation that came with your PC for more information. I got a message that I have a high-speed device connected to a low-speed port (Windows XP) This is normal. Windows XP displays a message that you have connected your USB 2.0 drive to a USB 1.1 port. You will not have the high-speed capabilities that you would have using a USB 2.0 port. I'm having data transfer performance problems with my USB 2.0 adapter card Your HP Personal Media Drive runs as fast as the host adapter card allows (up to the maximum burst rate of 480 MB per second). If you are having performance issues, make sure that the USB 2.0 card drivers are the most current available and are installed properly. Software does not work or has stopped working Reinstall the software. See "Installing Drivers and Software from the Installation CD" on page 4. Write Cache Enable Does Not Stay Enabled For protection of your data, Write Cache Enable is turned off with the HP Personal Media Drive. For more information, go to http://www.hp.com/support Administrator privilege for installing software Depending on your operating system, you may need to be logged on as the Administrator to install software. See the Windows Help files or the documentation that came with your PC. Getting Help For additional help with your drive, its installation, and the software, contact one of the following: Web support • For the latest updates and information about your HP Personal Media Drive, you can go to the HP Support Web site at: http://www.hp.com/support Other support • For technical support numbers and warranty information, refer to the warranty and support documentation that came with this drive. • Refer to the Help menu in the Sonic BackUp MyPC SE software program for more information about the software. HP Personal Media Drive User's Guide 11