HP Rp5700 Quick Setup & Getting Started (Combo) - Page 24

Table 2 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power Ensure that all cables are properly and securely cables are unplugged. connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned Turn off the computer, turn on the external device, on. then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the Reboot the computer and follow the instructions for configuration, you did not accept them. accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Use Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Computer will not start. Cause Solution Wrong memory modules were used in the upgrade 1. or memory modules were installed in the wrong location. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 16 Quick Setup & Getting Started ENWW