HP ScanJet Enterprise 9000 Getting Started Guide - Page 25

Uninstall and then reinstall the HP Scanjet drivers and utilities

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English Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP scanning drivers and utilities. 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner. 2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following items: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 3. Restart the computer. 4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position. Getting assistance In order to get the best from your HP product, please consult the following standard HP support offerings: 1. Review the troubleshooting information in this Getting Started Guide, and review the scanner User Guide 2. See HP online support at www.hp.com/support or contact your point of purchase. HP online support is available to all HP customers. It is the fastest source for up-todate product information and expert assistance, including the following features: • Online chat and E-mail access to qualified support specialists • Software, firmware, and driver updates for your product • Valuable product and troubleshooting information for technical issues • Proactive product updates, support alerts, and HP newsletters (available when you register your product) 3. HP support by phone • Support options and fees vary by product, country/region and language. • Fees and policies are subject to change without notice. See www.hp.com/ support for the latest information. 4. Post-warranty period After the limited warranty period, help is available online at www.hp.com/support. 5. Extending or upgrading your warranty If you would like to extend or upgrade the product's warranty, please contact your point of purchase or check the HP Care Pack offers at www.hp.com/support. 6. If you already purchased an HP Care Pack Service, please check the support conditions in your contract. Getting assistance 21

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Uninstall and then reinstall the HP Scanjet drivers and utilities
If checking the scanner cable connections did not solve the problem, the problem might
have occurred because of an incomplete installation. Try uninstalling and then reinstalling
the HP scanning drivers and utilities.
1.
Press the
Power
switch to the off position, and then disconnect the USB cable and
power cable from the scanner.
2.
Use the
Add/Remove
tool (in Windows Vista, the
Programs and Features
tool) from
the
Control Panel
to uninstall the following items:
•
ISIS/TWAIN software
•
HP Scanjet Enterprise 9000 Utilities
3.
Restart the computer.
4.
Use the HP Scanning Software CD that came with the scanner to reinstall the HP
Scanjet Drivers and Tools.
5.
Reconnect the USB cable and power cable to the scanner, and then press the
Power
switch to the on position.
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1.
Review the troubleshooting information in this Getting Started Guide, and review the
scanner User Guide
2.
See
HP online support
at
www.hp.com/support
or contact your point of purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
•
Online chat and E-mail access to qualified support specialists
•
Software, firmware, and driver updates for your product
•
Valuable product and troubleshooting information for technical issues
•
Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3.
HP support by phone
•
Support options and fees vary by product, country/region and language.
•
Fees and policies are subject to change without notice. See
www.hp.com/
support
for the latest information.
4.
Post-warranty period
After the limited warranty period, help is available online at
www.hp.com/support
.
5.
Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or check the HP Care Pack offers at
www.hp.com/support
.
6.
If you already purchased an
HP Care Pack Service
, please check the support
conditions in your contract.
Getting assistance
21
English