HP ScanJet Enterprise Flow N6600 User Guide - Page 53

Reset the scanner(N4600 fnw1 and N6600 fnw1 models)

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If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Visit the product support home page to locate software, firmware, and driver updates for the scanner: ● 2600 f1 models: www.hp.com/support/sjpro2600f1 ● 3600 f1 models: www.hp.com/support/sjpro3600f1 ● N4600 fnw1 models: www.hp.com/support/sjproN4600fnw1 ● N6600 fnw1 models: www.hp.com/support/sjflowN6600fnw1 Reset the scanner(N4600 fnw1 and N6600 fnw1 models) To reset the scanner, follow these steps: 1. Close the HP Scan software if it is open. 2. Touch the Settings icon from the Home screen on the control panel, select Reset, and then touch Reset. 3. Wait 30 seconds. The scanner resets. Interpret control panel lights and patterns (2600 f1 and 3600 f1 models) If the scanner requires attention, the Error light either blinks or is solidly lit on the control panel display. The following table describes the solution to follow, based on the possible cause of the Error light blinking. Table 4-1 Cause and solution Cause Solution The user pressed the Scan button disconnected. while the USB cable was 1. Turn off the scanner. 2. Reconnect the USB cable. 3. Turn on the scanner. The image sensor is not properly calibrated. 1. Turn off the scanner. There is a jam in the document feeder. 2. Turn on the scanner. 1. Turn off the scanner. 2. Pull forward on the latch to open the document feeder hatch. 3. Clear the jam. The document feeder hatch is not properly closed. 4. Turn on the scanner. ▲ Press firmly on both sides of the document feeder hatch at the same time to close the hatch. Scanner installation problems Review the following information about resolving scanner installation problems. Reset the scanner(N4600 fnw1 and N6600 fnw1 models) 47

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If problems continue, it is possible that the HP scanning software, firmware, or associated drivers are out of date
or have become corrupted. Visit the product support home page to locate software, firmware, and driver updates
for the scanner:
●
2600 f1 models:
www.hp.com/support/sjpro2600f1
●
3600 f1 models:
www.hp.com/support/sjpro3600f1
●
N4600 fnw1 models:
www.hp.com/support/sjproN4600fnw1
●
N6600 fnw1 models:
www.hp.com/support/sjflowN6600fnw1
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)
To reset the scanner, follow these steps:
1.
Close the HP Scan software if it is open.
2.
Touch the
Settings
icon from the Home screen on the control panel, select
Reset
, and then touch
Reset
.
3.
Wait 30 seconds. The scanner resets.
Interpret control panel lights and patterns (2600 f1 and 3600 f1
models)
If the scanner requires attention, the Error light either blinks or is solidly lit on the control panel display.
The following table describes the solution to follow, based on the possible cause of the Error light blinking.
Table 4-1
Cause and solution
Cause
Solution
The user pressed the Scan button
while the USB cable was
disconnected.
1.
Turn off the scanner.
2.
Reconnect the USB cable.
3.
Turn on the scanner.
The image sensor is not properly calibrated.
1.
Turn off the scanner.
2.
Turn on the scanner.
There is a jam in the document feeder.
1.
Turn off the scanner.
2.
Pull forward on the latch to open the document feeder hatch.
3.
Clear the jam.
4.
Turn on the scanner.
The document feeder hatch is not properly closed.
▲
Press firmly on both sides of the document feeder hatch at
the same time to close the hatch.
Scanner installation problems
Review the following information about resolving scanner installation problems.
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)
47