Order parts and accessories
..............................................................................................................................................................
45
4
Solve problems
.........................................................................................................................................................................................
46
Basic troubleshooting tips
.................................................................................................................................................................
46
Reset the scanner(N4600 fnw1 and N6600 fnw1 models)
.........................................................................................................
47
Interpret control panel lights and patterns (2600 f1 and 3600 f1 models)
..............................................................................
47
Scanner installation problems
..........................................................................................................................................................
47
Check the cables
.........................................................................................................................................................................
48
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
.........................................................................
48
Power issues
........................................................................................................................................................................................
49
Check that the scanner has power
..........................................................................................................................................
49
The scanner will not turn on
.....................................................................................................................................................
49
The scanner has paused or shut down
...................................................................................................................................
50
The scanner keeps turning off
.................................................................................................................................................
51
Paper jams
............................................................................................................................................................................................
51
Clear jams from the document feeder
....................................................................................................................................
51
An item loaded in the scanner jams repeatedly
....................................................................................................................
52
Paper feed issues
................................................................................................................................................................................
52
Paper jamming, skewing, misfeeds, or multiple-page feeds
..............................................................................................
52
Paper does not feed from the scanner
...................................................................................................................................
52
Image quality problems
.....................................................................................................................................................................
53
The scanned images are not straight
......................................................................................................................................
53
The scanned images have streaks or scratches
....................................................................................................................
53
The scanned image is fuzzy
.....................................................................................................................................................
53
The scanned image is completely black or completely white
.............................................................................................
53
The bottom of the scanned image is cut off
..........................................................................................................................
54
The scanned image cannot be enlarged
................................................................................................................................
54
Scanner operation problems
.............................................................................................................................................................
54
Connection issues
.......................................................................................................................................................................
54
Buttons are not working properly
............................................................................................................................................
55
LCD issues (N4600 fnw1 and N6600 fnw1 models)
............................................................................................................
56
The touch panel display issues (N4600 fnw1 and N6600 fnw1 models)
.........................................................................
56
Scanning performance issues
..................................................................................................................................................
56
Issues with text recognition (OCR) (Windows)
.......................................................................................................................
58
Email problems (N4600 fnw1 and N6600 fnw1 models)
...................................................................................................
58
5
Additional troubleshooting
.....................................................................................................................................................................
60
Index
...............................................................................................................................................................................................................
61
v