HP Slim Desktop PC S01-aF2000i User Guide - Page 43
Software troubleshooting, If you have software problems
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Table 8-7 Internet access symptoms and solutions (continued) Symptom Possible solution Cannot connect to the internet but there is no error message 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Select Troubleshoot problems. No network connection 1. Select the Search icon in the taskbar, type repair in the search box, and then select Fix problems with your icon in the notification area computer. 2. Follow the on-screen instructions. Software troubleshooting If you have software problems, refer to the following table for possible solutions. Table 8-8 Software symptoms and solutions Symptom To resolve general software problems, try these methods: Software programs are slow to respond Possible solution ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See "Updating device drivers" in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver. See "Software program and hardware driver reinstallation" in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases all the data files that you have created. See Backing up, restoring, and recovering on page 43. ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use. Stop startup applications (such as messaging software and multimedia applications) from loading. 1. Select the Search icon in the taskbar, type msconfig in the search box, and then select System Configuration. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 2. From the General tab, select Selective startup. 3. Select the Startup tab, and then select Open Task Manager. 4. Select the startup items that you want to prevent from loading, and then select Apply. NOTE: If you are unsure about an item, do not disable it. 5. If prompted, select Restart to restart the computer. NOTE: To enable a program to load at startup, restart the computer and reverse these steps. Disable nonessential graphics capabilities. 1. Select the Search icon in the taskbar, type file explorer in the search box, and then select File Explorer. 2. Right-click This PC, and then select Properties. Software troubleshooting 35