HP StorageWorks 4/64 Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53- - Page 19
Gathering information for your switch support provider, Setting up your switch for FTP
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Gathering information for your switch support provider 1 Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks (if using a dual CP system, run the commands on both CPs). For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data, and other support information. NOTE It is recommended that you use the supportFtp command to set up the supportSave environment for automatic dump transfers using the -n and -c options; this will save you from having to enter or know all the required FTP parameters needed to successfully execute a supportSave operation. • Enter the supportShow command to collect information for the local CP to a remote FTP location or using the USB memory device on supporting products. This command does not collect RASLOG, TRACE, core files or FFDC data. To capture the data from the supportShow command, you will need to run the command through a Telnet or SSH utility or serial console connection. 2. Gather console output and logs. For more details about these commands, see the Fabric OS Command Reference. Setting up your switch for FTP 1. Connect to the switch and log in using an account assigned to the admin role. 2. Type the following command: supportFtp -s [-h hostip][-u username][-p password][-d remotedirectory] 3. Respond to the prompts as follows: -h hostip -u username -d remotedirectory -p password Specifies FTP host IP address. It must be an IP address. hostip should be less than 48 characters. Enter the user name of your account on the server; for example, "JaneDoe". Specifies remote directory to store trace dump files. The supportFtp command cannot take a slash (/) as a directory name. The remote directory should be less than 48 characters. Specifies FTP user password. If the user name is anonymous, the password is not needed. password should be less than 48 characters. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: Password[********]: Remote Dir[support]: Auto file transfer parameters changed Fabric OS Troubleshooting and Diagnostics Guide 5 53-1000853-01