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15 Support and other resources HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial number • Diagnostic details-Run the exdsmgr escalate command to produce a diagnostic report (see Escalating issues for more information). • Operating system type and revision level • Detailed questions IMPORTANT: For warranty purposes, when reporting an issue to HP, provide the serial number located on the storage block components. Related information The following documents provide related information: • HP StorageWorks 9100 Extreme Data Storage System getting started guide • HP StorageWorks 9100 Extreme Data Storage System wiring diagrams for base cabinet configurations • HP StorageWorks 9100 Extreme Data Storage System wiring diagrams for expansion cabinet configurations 9100 Extreme Data Storage System administration guide 153

Section	Page
9100 Extreme Data Storage System administration guide	1
Table of Contents	3
1 Overview	13
Product overview	13
HP ExDS9100 Storage System features	13
HP ExDS9100 Storage System components	13
HP ExDS9100 performance block (c-Class Blade enclosure)	18
HP ExDS9100c (array controller with 12 disk drives)	19
HP ExDS9100cx (dense JBOD with 70 disk drives)	20
2 On-site setup and commissioning	23
Service planning	23
Service deployment	23
Installation verification tests (IVT)	23
Customer orientation session	24
Project management	24
3 HP ExDS9100 concepts	25
Server blades	25
Storage blocks	25
LUNs	26
Filesystems	27
Alerts	27
Utility database	27
Virtual hosts created by VNFS and VHTTP commands	27
4 The HP ExDS CLI	29
Overview	29
Starting the HP ExDS CLI	29
Running exdsmgr commands	30
Running exdsmgr commands at the command line	30
Backend commands	30
Sending the command to the background	30
Aborting a command	31
Checking a command's progress	31
Getting command help	31
5 Operating the system—Common tasks	33
Logging in to the HP ExDS9100 using the network	33
Logging in to the HP ExDS9100 using the TFT keyboard/monitor	33
Logging in using the serial link on the Onboard Administrator	34
Booting the system and individual server blades	34
Rebooting a server blade	34
Shutting down an HP ExDS9100 system	35
Shutting down to a single server	35
Using mxconsole and mx(8)	36
Matrix management overview	36
Restrictions on use of mxconsole and mx(8)	37
Issuing commands to groups of hosts	37
Shutting down servers and the entire system	38
Viewing license information	38
Using external hostnames to run applications on the server	38
6 Viewing system status information	41
Syscheck command	41
Syscheck report categories	41
Syscheck report	42
Viewing server information	43
Viewing blades information	46
Viewing Matrix state	47
Viewing array information	48
Viewing LUN information	51
Viewing system details	53
Viewing filesystem information	53
Viewing firmware information	56
Viewing alert history	57
7 Managing data	59
Creating a filesystem	59
Filesystem creation examples	60
Recovering from a filesystem creation failure	60
Deleting a filesystem	61
Managing filesystems	61
Mounting and unmounting filesystems	61
Changing mount persistence	62
Modifying a filesystem	62
Managing NFS exports	63
Creating a VNFS configuration	63
Parameters	63
Examples	64
Viewing a VNFS configuration	65
Parameters	65
Modifying a VNFS configuration	65
Parameters	66
Actions	66
Example	67
Editing /etc/exports	67
Deleting a VNFS configuration	68
Parameters	68
Example	68
Configuring and using Samba	69
Use of the configuration files	70
Considerations for deploying Samba with HP ExDS9100	70
Configuration steps	71
Step 1 — Modify firewall rules to allow Samba communications	71
Step 2 — Install the Samba deployment package	71
Step 3 — Create /var/mxso/samba/conf directory	72
Step 4 — Create the Samba configuration files	72
smb.default	73
smb.conf.<virtual-server>	73
Step 5 — Set Samba user passwords	75
Step 6 — Create symbolic links	75
Step 7 — Configure virtual hosts	75
Step 8 — Configure a CUSTOM service monitor	76
Log files for Samba service monitor operations	76
Managing Web services	76
Creating VHTTPD	77
Parameters	77
Example	77
Viewing VHTTPD	77
Parameters	77
Example	78
Modifying VHTTPD	78
Parameters	78
Actions	78
Examples	78
Deleting VHTTPD	78
Parameters	79
Example	79
Managing Apache configuration options	79
8 Verifying and maintaining the system	81
Managing e-mail alerts	81
Alert filter overview	81
E-mail alerts best practices	81
Viewing pre-defined filters	82
Creating e-mail alert filters	82
Modifying alert filters	82
Disabling and enabling alert filters	82
Deleting alert filters	82
Viewing alert history	82
Deleting alert history	82
Viewing and clearing the Integrated Management Log (IML)	83
9 Changing system parameters	85
Passwords	85
Changing hardware passwords	85
Root password	85
Mxconsole password	85
Matrix services	85
Customizing HTTP	85
NFS	86
Changing network and system parameters	86
About the reconfigure system command	86
Changing network interfaces	86
Configuring a network interface for the first time or reconfiguring an interface to use a different IP address or netmask	86
Unconfiguring (removing) a network interface	87
Manually configuring network interfaces	88
Changing other settings	88
Managing the HP ExDS9100 firewall	88
Firewall concepts	88
Opening a port through the firewall	89
Closing a port through the MXSO-External-Filter chain	89
Restricting a port to an IP	89
Restoring the firewall configuration to the factory setting	90
User accounts	90
Customizing mySQL	91
Installing RPMs	91
Reinstalling a server blade	92
10 Upgrading the HP ExDS9100	95
Adding new server blades	95
Adding storage blocks	97
Removing server blades	98
Removing storage blocks	98
Adding Virtual Connect modules to bays 7 and 8	99
Adding memory to server blades	99
11 Replacing components in the HP ExDS9100 Storage System	101
Customer replaceable components	101
Determining when to replace a component	102
Hot-pluggable and non-hot-pluggable components	102
Returning the defective component	102
Parts-only warranty service	102
Required tools	102
Additional documentation	103
Replacing the c7000 blade enclosure and server blade parts	103
Replacing the blade enclosure	103
Swapping or moving server blades	104
Replacing a server blade or system board of a server blade	104
Replacing a server blade disk drive	106
Replacing both disk drives	107
Replacing the Onboard Administrator (OA) module	107
Replacing the Ethernet Virtual Connect (VC) module (bay 1 or bay 2)	108
Replacing the Virtual Connect module in bay 5, 6, 7, or 8	108
Replacing a failed SAS switch in bay 3 or 4	108
Removing a functional SAS switch in bay 3 or 4	111
Replacing the P700m mezzanine card	111
Replacing storage block parts	112
Adding storage blocks	112
Removing storage blocks	112
Replacing storage block hard disk drive	112
Replacing the HP ExDS9100cc controller	114
Replacing the HP ExDS9100cc controller battery	115
Replacing the HP ExDS9100c power supply	115
Replacing the HP ExDS9100c fan	116
Replacing the HP ExDS9100c chassis	116
Replacing the HP ExDS9100cx I/O module	117
Replacing the HP ExDS9100cx power supply	120
Replacing the HP ExDS9100cx fan	120
Replacing the SAS cable	120
12 Upgrading firmware and software	123
Firmware update summary	123
Locating firmware	124
Updating BIOS, iLO, E200i, and P700m firmware	124
HP ExDS9100 update mechanism	125
Standard online update mechanism	125
Upgrading Onboard Administrator	125
Upgrading all Virtual Connect modules	126
Upgrading HP ExDS9100cc, HP ExDS9100cx I/O module, and disk drive firmware	126
Upgrading SAS switch module firmware	127
Upgrading SAS switch module management firmware	128
13 Troubleshooting	129
General troubleshooting steps	129
Viewing support information	129
Escalating issues	129
Useful utilities and processes	129
Crashing a system	129
Connecting to iLO console	130
Accessing the Onboard Administrator (OA) through the network	130
Accessing the Onboard Administrator (OA) through the serial port	130
Accessing the Onboard Administrator (OA) via service port	131
Using hpacucli – Array Configuration Utility (ACU)	131
Utility database	131
System log files	132
Restoring a database backup	132
Recovering from corrupt or lost utility filesystem (/var/mxso)	132
POST error messages	133
Identifying failed I/O modules on an X9700cx chassis	133
Failure indications	133
Identifying the failed component	134
Re-Seating an X9700c controller	139
Troubleshooting specific issues	139
Apparent failure of P700m	139
Management database is inaccessible according to exdsmgr command (or ExDS monitoring daemons)	141
ExDS9100cc battery fails after replacement	141
LUN status is failed	141
ExDS9100c seven-segment display shows an H1, H2, C1, or C2 code	142
ExDS9100cc has amber LED and code in seven-segment display	142
The exdsmgr command sometimes responds with: \	142
Matrix and files ystem information seems out-of-date	143
SAS switch appears to have 169.254.0.x address	144
Degraded blade server/Power PIC	145
Server has blade-swapped status	145
Server has not-configured status	145
Syscheck command takes a long time to run	145
PSFS filesystems do not automatically recover after storage power is cycled	145
HP ExDS9100c enclosure front panel fault ID LED is amber	146
Path from server to all arrays is “none”	146
Spare disk drive not illuminated green when in use	146
Replacement disk drive LED is not illuminated green	147
HP ExDS9100cx GSI LED is amber	147
HP ExDS9100cx drive LEDs are amber after firmware is flashed	147
VHTTPD virtual host reports \	147
14 Diagnostic tools	149
The exds_stdiag utility	149
Syntax	149
Network testing	149
exds_netdiag	149
Sample output	150
exds_netperf	150
Performance charting (colplot)	151
15 Support and other resources	153
HP technical support	153
Related information	153
Typographic conventions	154
Rack stability	155
Customer self repair	155
Product warranties	156
Subscription service	156
HP websites	156
Documentation feedback	156
A CLI command reference	157
Alert commands	157
Array commands	157
Database commands	158
Filesystem commands	158
LUN commands	158
Matrix commands	158
Miscellaneous commands	159
Server commands	160
Storage commands	160
System commands	160
VHTTP commands	160
VNFS commands	161
B HP ExDS9100 specifications	163
C HP ExDS9100 spare parts list	165
D Warnings and precautions	169
Electrostatic discharge information	169
Grounding methods	169
Equipment symbols	169
Weight warning	170
Rack warnings and precautions	171
Device warnings and precautions	172
E Regulatory compliance and safety	175
Regulatory compliance identification numbers	175
Federal Communications Commission notice	175
Class A equipment	175
Class B equipment	175
Declaration of conformity for products marked with the FCC logo, United States only	176
Modifications	176
Cables	176
Laser compliance	176
International notices and statements	177
Canadian notice (Avis Canadien)	177
Class A equipment	177
Class B equipment	177
European Union notice	177
BSMI notice	178
Japanese notice	178
Korean notice (A&B)	178
Safety	179
Battery Replacement notice	179
Taiwan Battery Recycling Notice	179
Power cords	179
Japanese Power Cord notice	180
Electrostatic discharge	180
Preventing electrostatic discharge	180
Grounding methods	180
Waste Electrical and Electronic Equipment directive	181
Czechoslovakian notice	181
Danish notice	181
Dutch notice	181
English notice	182
Estonian notice	182
Finnish notice	182
French notice	183
German notice	183
Greek notice	183
Hungarian notice	184
Italian notice	184
Latvian notice	184
Lithuanian notice	185
Polish notice	185
Portuguese notice	185
Slovakian notice	186
Slovenian notice	186
Spanish notice	186
Swedish notice	187