HP StorageWorks Modular Smart Array 1000 HP StorageWorks Modular Smart Array F - Page 25

Troubleshooting

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5 Troubleshooting the HP MSA VDS hardware provider This chapter explains how to troubleshoot the HP MSA VDS hardware provider and includes lists of error messages and explanations. Troubleshooting procedures The following instructions present typical problems and solutions. VDS will not install The HP MSA VDS hardware provider installation works only on the Windows versions listed in the HP MSA VDS hardware provider release notes. The installer will not install the software on other versions of Windows. Cannot manage the array using hardware provider Use a process of elimination to determine whether the problem is with one of the following components: • Application you are using to manage the array • Windows Disk Management configuration • VDS • HP MSA VDS hardware provider Perform these tests: 1. Do the array volumes appear in the Disk Management tool? To check, in the Windows menu bar select Start > Control Panel. Click Administrative Tools and click Computer Management. Double-click Storage, and double-click Disk Management. If LUNs are visible, Disk Management, VDS, and the array are communicating successfully. Any problems may be caused by a configuration problem with the management application or hardware provider. If array LUNs are not visible, click Action > Refresh and Action > Rescan Disks. If LUNs are not visible, the problem could be connectivity or configuration of any or all of the components listed above. 2. Use the DiskPart utility to check for the presence of array volumes. At the Run command line, enter diskpart.exe. Then enter list volume to see a list of volumes. (Enter help to see a list of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating successfully. Any problem with operation could be caused by configuration of Windows Disk Management, the management application, or the hardware provider. If LUNs are not visible, there may be a problem with connectivity or with configuration of the array or with the HP MSA VDS hardware provider. If you receive this error message: The disk management services could not complete the operation, VDS is not enabled at startup. Click Start > Control Panel. Click Administrative Tools and click Services. Right-click Virtual Disk Service and select Properties. Click Manual under Startup type, and click OK. 3. Check the release notes that came with your HP MSA VDS hardware provider installation files to verify you are using compatible versions of software. 4. Check the configuration as explained in "Preconfiguration" on page 17. 5. Check connectivity between the array and the server. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 25

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5 Troubleshooting the HP MSA VDS
hardware provider
This chapter explains how to troubleshoot the HP MSA VDS hardware provider and includes lists of error
messages and explanations.
Troubleshooting procedures
The following instructions present typical problems and solutions.
VDS will not install
The HP MSA VDS hardware provider installation works only on the Windows versions listed in the HP
MSA VDS hardware provider release notes. The installer will not install the software on other versions of
Windows.
Cannot manage the array using hardware provider
Use a process of elimination to determine whether the problem is with one of the following components:
•
Application you are using to manage the array
•
Windows Disk Management con
fi
guration
•
VDS
•
HP MSA VDS hardware provider
Perform these tests:
1.
Do the array volumes appear in the Disk Management tool? To check, in the Windows menu
bar select
Start
>
Control Panel
. Click
Administrative Tools
and click
Computer Management
.
Double-click
Storage
, and double-click
Disk Management
. If LUNs are visible, Disk Management,
VDS, and the array are communicating successfully. Any problems may be caused by a
con
fi
guration problem with the management application or hardware provider. If array LUNs are
not visible, click
Action
>
Refresh
and
Action
>
Rescan Disks
. If LUNs are not visible, the problem
could be connectivity or con
fi
guration of any or all of the components listed above.
2.
Use the DiskPart utility to check for the presence of array volumes. At the Run command line,
enter
diskpart.exe
. Then enter
list volume
to see a list of volumes. (Enter
help
to see a
list of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating
successfully. Any problem with operation could be caused by con
fi
guration of Windows Disk
Management, the management application, or the hardware provider. If LUNs are not visible,
there may be a problem with connectivity or with con
fi
guration of the array or with the HP
MSA VDS hardware provider.
If you receive this error message:
The disk management services could not
complete the operation
, VDS is not enabled at startup. Click
Start
>
Control Panel
. Click
Administrative Tools
and click
Services
. Right-click
Virtual Disk Service
and select
Properties
.
Click
Manual
under Startup type, and click
OK
.
3.
Check the release notes that came with your HP MSA VDS hardware provider installation
fi
les to
verify you are using compatible versions of software.
4.
Check the con
fi
guration as explained in "
Precon
fi
guration
" on page 17.
5.
Check connectivity between the array and the server.
HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide
25