HP StoreVirtual 4000 9.5 HP P4000 VSA Installation and Configuration Guide - Page 17

Troubleshooting, Solution, Problem, Delete from Disk, In Windows, Windows Display Settings, Advanced

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Troubleshooting Table 7 Troubleshooting installation - ESX version Problem You want to reinstall the VSA Solution 1. Close your CMC session. 2. In the VI Client, power off the VSA. 3. Right-click and select Delete from Disk. 4. Copy fresh files into the virtual machine folder from the downloaded zip file or distribution media. 5. Open VMware and begin again. You cannot find the VSA with the CMC, and cannot recall Open the Configuration Interface. Navigate to the Network its IP address. Settings window to verify the IP address. You can't configure RAID. Verify that the VSA has a virtual disk configured on SCSI 1:0. VSAs use SCSI 0:0 and 0:1 for operating system disks. They use the disk configured for SCSI 1:0 for SAN data storage. If no SCSI disk is configured for SCSI 1:0 then RAID cannot be configured on the appliance. In Windows If the Installation wizard freezes, reset the Hardware Acceleration in Windows. 1. Open the Windows Display Settings→Advanced settings→Troubleshoot tab. 2. Move the Hardware Acceleration slider to one notch above None. 3. Click OK, and then OK again to leave the Properties dialog. 4. Restart the Installation wizard. In Linux If the installer does not start automatically Run CMC_Installer.bin again. In VI Client You don't have the cursor available, or you don't have the If your cursor is missing, you are in console mode. Press keyboard available. Ctrl-Alt to regain the cursor. If your keyboard is missing, move the mouse to the console window and click once. You want to see your VSA, but the window is black. • You are in the console view of the guest window. Change to the Summary view. • Your console window has timed out. Click in the window with the mouse and then press Backspace. Table 8 Troubleshooting installation - Hyper-V version Problem You want to reinstall the VSA Solution Using the Hyper-V Manager: 1. Close your CMC session. 2. In the Hyper-V Manager, power off the VSA. 3. Right-click and select Delete from Disk. 4. Optional: Delete the .vhd files to recover the disk space. 5. Rerun the .exe file and reinstall the VSA. 6. Open the Hyper-V Manager and begin again. You cannot find the VSA with the CMC, and cannot recall Open the Configuration Interface. Navigate to the Network its IP address. Settings window to verify the IP address. Troubleshooting 17

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Troubleshooting
Table 7 Troubleshooting installation — ESX version
Solution
Problem
You want to reinstall the VSA
1.
Close your CMC session.
2.
In the VI Client, power off the VSA.
3.
Right-click and select
Delete from Disk
.
4.
Copy fresh files into the virtual machine folder from the
downloaded zip file or distribution media.
5.
Open VMware and begin again.
Open the Configuration Interface. Navigate to the Network
Settings window to verify the IP address.
You cannot find the VSA with the CMC, and cannot recall
its IP address.
Verify that the VSA has a virtual disk configured on SCSI
1:0. VSAs use SCSI 0:0 and 0:1 for operating system
You can’t configure RAID.
disks. They use the disk configured for SCSI 1:0 for SAN
data storage. If no SCSI disk is configured for SCSI 1:0
then RAID cannot be configured on the appliance.
In Windows
If the Installation wizard freezes, reset the Hardware
Acceleration in Windows.
1.
Open the
Windows Display Settings
→
Advanced
settings
→
Troubleshoot
tab.
2.
Move the Hardware Acceleration slider to one notch
above None.
3.
Click
OK
, and then
OK
again to leave the Properties
dialog.
4.
Restart the Installation wizard.
In Linux
Run
CMC_Installer.bin
again.
If the installer does not start automatically
In VI Client
If your cursor is missing, you are in console mode. Press
Ctrl-Alt
to regain the cursor. If your keyboard is missing,
move the mouse to the console window and click once.
You don’t have the cursor available, or you don’t have the
keyboard available.
You want to see your VSA, but the window is black.
•
You are in the console view of the guest window.
Change to the Summary view.
•
Your console window has timed out. Click in the window
with the mouse and then press
Backspace
.
Table 8 Troubleshooting installation — Hyper-V version
Solution
Problem
Using the Hyper-V Manager:
You want to reinstall the VSA
1.
Close your CMC session.
2.
In the Hyper-V Manager, power off the VSA.
3.
Right-click and select
Delete from Disk
.
4.
Optional: Delete the
.vhd
files to recover the disk
space.
5.
Rerun the
.exe
file and reinstall the VSA.
6.
Open the Hyper-V Manager and begin again.
Open the Configuration Interface. Navigate to the Network
Settings window to verify the IP address.
You cannot find the VSA with the CMC, and cannot recall
its IP address.
Troubleshooting
17