HP Surestore Disk System sc10 HP SureStore E Disk System SC10 User and Service - Page 100

Problem, Description, HW Event, Category, State, Status, Probable Cause/Solution

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Problem HW Event LED Description Category State STM Status Probable Cause/Solution Power supply Critical LED is amber Amber Critical - An incompatible or defective component caused a temporary fault. - Power supply hardware is faulty. Unplug the power cord and wait for the LED to turn off. Reinsert the power cord. If fault persists, replace the power supply. IOSCAN lists BCC and disks as NO_HW Critical All normal none All off none - SCSI cable is unplugged or loose at either end. - SCSI cable is damaged. Replace with another cable to test. - Prior unit in the daisy chain is powered off. - HBA is faulty. Check status and correct any problem. Disk system is powered off. IOSCAN lists none disk as NO_HW On or off (See STM - Disk is faulty. Replace. Disk Tool) - Backplane is faulty. Replace. Temperature Critical is over limit none Major none Warning Critical Temp is >54.5º C Noncritical Temp is >36º C - A fan is faulty. Check status and correct. - Airflow is obstructed; vents are blocked. - One or more slots are empty. - Power supply is faulty. Check status and correct. - Room temperature is too high. If ambient temperature cannot be reduced in a reasonable time, turn off product to prevent shortened life. - Temperature sensor is faulty. Compare temperature reported by peer BCC. 100

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100
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Power supply
LED is amber
Critical
Amber
Critical
–
An incompatible or defective component
caused a temporary fault.
–
Power supply hardware is faulty.
Unplug the power cord and wait for the LED
to turn off. Reinsert the power cord. If fault
persists, replace the power supply.
IOSCAN lists
BCC and
disks as
NO_HW
Critical
All normal
none
–
SCSI cable is unplugged or loose at
either end.
–
SCSI cable is damaged. Replace with
another cable to test.
–
Prior unit in the daisy chain is powered
off.
–
HBA is faulty. Check status and correct
any problem.
All off
none
Disk system is powered off.
IOSCAN lists
disk as
NO_HW
none
On or off
(See STM
Disk Tool)
–
Disk is faulty. Replace.
–
Backplane is faulty. Replace.
Temperature
is over limit
Critical
none
Critical
Temp is
>54.5º C
–
A fan is faulty. Check status and correct.
–
Airflow is obstructed; vents are blocked.
–
One or more slots are empty.
–
Power supply is faulty. Check status and
correct.
–
Room temperature is too high. If ambient
temperature cannot be reduced in a
reasonable time, turn off product to
prevent shortened life.
–
Temperature sensor is faulty. Compare
temperature reported by peer BCC.
Major
Warning
none
Non-
critical
Temp is
>36º C
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Problem
Description
HW Event
Category
LED
State
STM
Status
Probable Cause/Solution