HP Surestore Disk System sc10 HP SureStore E Disk System SC10 User and Service - Page 99

Isolating Faults

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Isolating Faults Problem Description Installed product does not power on System fault LED is on Audio alarm when BCC installed BCC Fault LED is on Fan LED is amber HW Event LED Category State STM Status Probable Cause/Solution none none Critical none System none power LED off - Neither power cord is plugged in. - The power switch is not pressed. - AC breaker is tripped. - AC power source has failed. - The PDU/PDRU is defective. - Power switch is defective. - A faulty component is causing power supplies to turn off. Remove all components and reinsert one at a time until the faulty component is isolated. Power supply LED off Power - The power supply is not plugged in. supply Not - The PDU/PDRU or primary power source Available has failed. Part fault Critical LED on A component has failed. See problem descriptions below. BCC Fault Disk Not BCC DIP switch settings do not match peer flashing Available BCC switch settings. Reset switches. Critical Critical BCC Fault Critical on Amber Critical BCC hardware is faulty. Replace the BCC. Fan has slowed or stopped. Replace the fan. 99 Troubleshooting

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99
Troubleshooting
Isolating Faults
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Problem
Description
HW Event
Category
LED
State
STM
Status
Probable Cause/Solution
Installed
product does
not power on
none
System
power LED
off
none
–
Neither power cord is plugged in.
–
The power switch is not pressed.
–
AC breaker is tripped.
–
AC power source has failed.
–
The PDU/PDRU is defective.
–
Power switch is defective.
–
A faulty component is causing power
supplies to turn off. Remove all
components and reinsert one at a time
until the faulty component is isolated.
System fault
LED is on
none
Power
supply
LED off
Power
supply Not
Available
–
The power supply is not plugged in.
–
The PDU/PDRU or primary power source
has failed.
Critical
Part fault
LED on
Critical
A component has failed. See problem
descriptions below.
Audio alarm
when BCC
installed
none
BCC Fault
flashing
Disk Not
Available
BCC DIP switch settings do not match peer
BCC switch settings. Reset switches.
BCC Fault
LED is on
Critical
BCC Fault
on
Critical
BCC hardware is faulty. Replace the BCC.
Fan LED is
amber
Critical
Amber
Critical
Fan has slowed or stopped. Replace the
fan.