13
Maintaining the printer
Check printer status
.........................................................................................................................
130
Clean the exterior of the printer
........................................................................................................
130
Maintain the ink cartridges
...............................................................................................................
130
Move or store the printer
..................................................................................................................
130
Update the firmware
.........................................................................................................................
131
Update the software
.........................................................................................................................
132
Printer maintenance kits
...................................................................................................................
132
Secure Disk Erase (T770 HD and T1200 series only)
.....................................................................
132
14
Accessories
How to order supplies and accessories
............................................................................................
136
Introduction to the accessories
.........................................................................................................
140
15
Troubleshooting paper issues
The paper cannot be loaded successfully
........................................................................................
144
The paper type is not in the driver
....................................................................................................
145
The printer printed on the wrong paper type
....................................................................................
147
An “on hold for paper” message (T1200 series only)
.......................................................................
147
The roll paper will not advance
.........................................................................................................
148
The paper has jammed
....................................................................................................................
148
A strip stays on the output tray and generates jams
........................................................................
151
The printer displays out of paper when paper is available
...............................................................
152
Prints do not fall neatly into the basket
.............................................................................................
152
The sheet stays in the printer when the print has been completed
..................................................
152
The paper is cut when the print has been completed
.......................................................................
152
The cutter does not cut well
.............................................................................................................
152
The roll is loose on the spindle
.........................................................................................................
152
Recalibrate the paper advance
........................................................................................................
152
16
Troubleshooting print-quality issues
General advice
.................................................................................................................................
156
Print quality troubleshooting wizard
..................................................................................................
156
Horizontal lines across the image (banding)
....................................................................................
157
Lines are too thick, too thin or missing
.............................................................................................
158
Lines appear stepped or jagged
.......................................................................................................
158
Lines print double or in the wrong colors
..........................................................................................
159
Lines are discontinuous
....................................................................................................................
160
Lines are blurred
..............................................................................................................................
160
Line lengths are inaccurate
..............................................................................................................
161
The whole image is blurry or grainy
.................................................................................................
161
The paper is not flat
..........................................................................................................................
162
The print is scuffed or scratched
......................................................................................................
162
Ink marks on the paper
.....................................................................................................................
163
Black ink comes off when you touch the print
..................................................................................
164
Edges of objects are stepped or not sharp
.......................................................................................
164
vi
ENWW