HP T5720 Troubleshooting Guide - HP Compaq t5000 Series Thin Client, 8th Editi - Page 50
Non-functioning Pointing, Device or Keyboard
UPC - 882780099517
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Diagnostics and Troubleshooting t5000 Troubleshooting Flow Chart (cont'd) Non-functioning Pointing Device or Keyboard Pointing device or keyboard not operating properly. Reseat keyboard or mouse and disconnect other devices. F10 Setup to enable USB controller. Keyboard Y or mouse working? Done N Disconnect the non-functioning device and attach a known working keyboard/mouse to the system. Press Ctrl-Alt-Del to reboot. Press Ctrl-Alt-Del to reboot. Reimage device using the recovery process. Working? Y N Working? Y Done Done N Have the unit serviced. NOTE: Refer to the Warranty for coverage information. 4-20 www.hp.com Troubleshooting Guide
4-20
www.hp.com
Troubleshooting Guide
Diagnostics and Troubleshooting
t5000 Troubleshooting Flow Chart
(cont’d)
Non-functioning Pointing
Device or Keyboard
Pointing device or keyboard
not operating properly.
Reseat keyboard or
mouse and disconnect
other devices.
F10 Setup to enable
USB controller.
Press
Ctrl-Alt-Del
to
reboot.
Keyboard
or mouse
working?
Press
Ctrl-Alt-Del
to
reboot.
Working?
Working?
Reimage device
recovery process.
Done
Done
Disconnect the
non-functioning device
and attach a known
working keyboard/mouse
to the system.
Done
Y
N
Y
N
Y
N
Have the unit
serviced.
NOTE: Refer to the
Warranty for coverage
information.
using the