HP TouchSmart 9100 Maintenance and Service Guide: HP TouchSmart 9100 Business - Page 52

Microsoft System Restore, Software Program and Hardware Driver Reinstallation, Rollback Driver, Start - windows 8 drivers

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To revert to an earlier version of a driver, click Rollback Driver, and follow the on-screen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that was in use before the current software problem existed. The feature does this by creating a restore point where it records the computer settings at that time and date. When a new program is installed, the operating system automatically creates a restore point before it adds the new software. You can also set restore points manually. If you experience a problem that you think may be due to software on your computer, use System Restore to return the computer to a previous restore point. NOTE: Always use this System Restore procedure before you use the system recovery program. To start a System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Choose System protection, System Restore, and then click Next. 4. Follow the on-screen instructions. To manually add restore points: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection. 4. Under Protection Settings, select the disk for which you want to create a restore point. 5. Click Create. 6. Follow the on-screen instructions. For more information about software restore points: 1. Click the Start button, and then click Help and Support. 2. Type system restore into the Search box, and then press Enter. Software Program and Hardware Driver Reinstallation If an individual factory-installed software program or hardware driver is damaged, you can reinstall it by using the Recovery Manager program (select models only). NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it. Check that it is still available from where you initially installed it (for example, discs or the Internet). Or check that the program is in the list of programs you can reinstall from the Recovery Manager. 46 Chapter 6 Software Troubleshooting

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To revert to an earlier version of a driver, click
Rollback Driver
, and follow the on-screen
instructions.
Microsoft System Restore
Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a
configuration that was in use before the current software problem existed. The feature does this by
creating a restore point where it records the computer settings at that time and date.
When a new program is installed, the operating system automatically creates a restore point before it
adds the new software. You can also set restore points manually.
If you experience a problem that you think may be due to software on your computer, use System
Restore to return the computer to a previous restore point.
NOTE:
Always use this System Restore procedure before you use the system recovery program.
To start a System Restore:
1.
Close all open programs.
2.
Click the
Start
button, right-click
Computer
, and then click
Properties
.
3.
Choose
System protection
,
System Restore
, and then click
Next
.
4.
Follow the on-screen instructions.
To manually add restore points:
1.
Close all open programs.
2.
Click the
Start
button, right-click
Computer
, and then click
Properties
.
3.
Click
System protection
.
4.
Under Protection Settings, select the disk for which you want to create a restore point.
5.
Click
Create
.
6.
Follow the on-screen instructions.
For more information about software restore points:
1.
Click the
Start
button, and then click
Help and Support
.
2.
Type
system restore
into the
Search
box, and then press
Enter
.
Software Program and Hardware Driver Reinstallation
If an individual factory-installed software program or hardware driver is damaged, you can reinstall it
by using the Recovery Manager program (select models only).
NOTE:
Do not use the Recovery Manager program to reinstall software programs that came on
CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check that it is still available
from where you initially installed it (for example, discs or the Internet). Or check that the program is in
the list of programs you can reinstall from the Recovery Manager.
46
Chapter 6
Software Troubleshooting