HP V14 User Guide - Page 16

Finding more information, Product support, Preparing to call technical support, Locating the rating

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4 Finding more information Product support NOTE: The monitor user guide and latest drivers are available at http://www.hp.com/support. If the information provided in the guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician NOTE: When support chat is not available in a particular language, it is available in English. ● Find support telephone numbers ● Locate an HP service center Preparing to call technical support If you cannot solve a problem with the monitor, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the problem occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Locating the rating labels The rating labels on the monitor provide the spare part number, product number, and serial number. You may need these numbers when contacting HP about the monitor model. The rating labels are located on the bottom of the monitor. To see them, you must remove the protective cover. 1. Open the protective cover and lay the monitor and cover on a flat surface. 2. Gently pull the case away from the monitor. For instructions, see Attaching the protective cover on page 4. 12 Chapter 4 Finding more information

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4
Finding more information
Product support
NOTE:
The monitor user guide and latest drivers are available at
support
.
If the information provided in the guide does not address your questions, you can contact support. For U.S.
support, go to
go/contactHP
.
For worldwide support, go to
country/us/en/wwcontact_us.html
. Here you can:
●
Chat online with an HP technician
NOTE:
When support chat is not available in a particular language, it is available in English.
●
Find support telephone numbers
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem with the monitor, you may need to call technical support. Have the following
information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Locating the rating labels
The rating labels on the monitor provide the spare part number, product number, and serial number. You
may need these numbers when contacting HP about the monitor model. The rating labels are located on the
bottom of the monitor. To see them, you must remove the protective cover.
1.
Open the protective cover and lay the monitor and cover on a flat surface.
2.
Gently pull the case away from the monitor.
For instructions, see
Attaching the protective cover
on page
4
.
12
Chapter 4
Finding more information