HP Vectra XA 5/xxx HP Vectra VL 5/XXX Series 5 Pc Minitower User’s Gu - Page 61

If Your PC Has a Software Problem

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3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC. 2 Restart the PC. If the keyboard is locked, enter the administrator password. 3 Wait for F2=Setup to be displayed. 4 Press to start Setup. 5 Enter the Administrator Password to access the Security/User Password menu. 6 Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten. 7 Press to save the new Password and exit Setup. Ì If you forget both the User Password and the Administrator Password: 1 Switch off the PC. 2 Remove the computer's cover. 3 Set switch 5 on the system board switch block to CLOSED. 4 Switch on the PC and allow it to complete its startup routine. The message "Passwords have been cleared, power-off your PC and set switch 5 to open position before restarting" will be displayed. 5 Switch off the computer. 6 Reset switch 5 to OPEN. 7 Replace the computer's cover. 8 Switch on the PC and allow it to complete its startup routine. 9 After the Power-On Self-Test has completed, press when prompted to use Setup. 10 Set new User and System Administrator Passwords. 11 Press to save the new passwords and exit Setup. English 51

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English
51
3
Troubleshooting Your PC
If Your PC Has a Software Problem
If Your PC Has a Software Problem
If You Have Forgotten Your Password
If you forget the User Password, but not the Administrator password,
carry out the following procedure:
1
Switch off the PC.
2
Restart the PC. If the keyboard is locked, enter the administrator
password.
3
Wait for
F2=Setup
to be displayed.
4
Press
to start
Setup
.
5
Enter the Administrator Password to access the
Security/User
Password
menu.
6
Move to the User Password field and set a new User Password. This
will replace the old password which you had forgotten.
7
Press
to save the new Password and exit
Setup
.
If you forget both the User Password and the Administrator
Password:
1
Switch off the PC.
2
Remove the computer’s cover.
3
Set switch 5 on the system board switch block to CLOSED.
4
Switch on the PC and allow it to complete its startup routine.
The message
“Passwords have been cleared, power-off
your PC and set switch 5 to open position before
restarting”
will be displayed.
5
Switch off the computer.
6
Reset switch 5 to OPEN.
7
Replace the computer’s cover.
8
Switch on the PC and allow it to complete its startup routine.
9
After the Power-On Self-Test has completed, press
when
prompted to use
Setup
.
10
Set new User and System Administrator Passwords.
11
Press
to save the new passwords and exit
Setup
.