HP W2338h User's Guide 2309p, 2509p LCD Display - Page 33

A Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions: Problem Solution Power LED is not on. Make sure the Power button is illuminated (aqua or amber light), and the power cord is properly connected to a grounded power outlet and to the monitor. Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel Power LED option is set to Off and, if so, set to On mode. Screen is blank. Connect the power cord. Turn on the power. Connect the video cable properly. See "Setting Up the Monitor" for more information. Press a key on the keyboard or move the mouse to turn off the screen-blanking utility. Screen is black or displaying at a lower resolution while displaying high-definition (HD) content. Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support Image appears blurred, indistinct, or too dark. Activate the OSD by swiping the slider bar. Press the Auto/Adjust button on the monitor front panel. If this does not correct the image, press the Menu button to open the OSD menu, and adjust the brightness and contrast scales. Image is not centered. Press the Menu button to access the OSD menu. Select Image Control, and then select Horizontal Position or Vertical Position to adjust the position of the image. Check Video Cable appears on screen. Connect the monitor VGA signal cable to the VGA connector on the computer, or connect the DVI-D signal cable to the DVI connector on the computer, or connect the monitor HDMI signal cable to the HDMI connector on the computer. Be sure that the computer power is off while connecting the video cable. Input Signal Out of Range appears on screen. Restart your computer and enter Safe Mode. Change your settings to a supported setting (see the table in "Preset Video and High-Definition Modes" in Appendix B). Restart your computer so that the new settings take effect. Picture is fuzzy and has ghosting, shadowing problem. Adjust the contrast and brightness controls. Make sure that you are not using an extension cable or switch box. We recommend plugging the monitor directly into the graphic card output connector on the back of your computer. For VGA input, the auto-adjustment feature might fix this problem. Unable to set the monitor to the optimal resolution. Make sure the graphic card supports the optimal resolution. Make sure the latest supported driver is installed for the graphic card. For HP and Compaq systems, you can download the latest graphics driver for your system from: www.hp.com/support. For other systems, refer to the Web site for your graphic card. Using HDMI connection, unable to hear audio. Ensure HDMI audio is selected as the main audio output in the operating system. To do so, click Windows Start Button, and then click Control Panel. Click Sound, and in the Playback tab, ensure the check mark is next to the HDMI output, and click OK. User's Guide A-1