HP Xb3000 HP xb3000 Notebook Expansion Base - Maintenance and Service Guide - Page 34

Table 2-4, Optical Drive Problems and Solutions, Maintenance and Service Guide, Troubleshooting - manual

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Troubleshooting Table 2-4 Optical Drive Problems and Solutions Problem Possible Cause Solution The system cannot read the optical disc. The disc is not properly seated in the media tray. Remove the disc, reseat it in the media tray, and then close the media tray. The disc is upside down. Remove the disc, turn it over, and then close the media tray. The disc may be dirty or Replace the disc. scratched. The system cannot eject The disc is not properly Turn off the computer, the media tray. seated in the media tray. and then manually eject the media tray. There is no power to the Turn on power to the expansion base. system, and then eject the disc. Table 2-5 MultiBay II Problems and Solutions Problem The MultiBay II drive is not recognized. Possible Cause The drive is not properly inserted in the MultiBay II. The drive was inserted while the power was on. Solution Remove the MultiBay II drive, and then reinsert it. Restart the computer while the drive is in the MultiBay II. 2-6 Maintenance and Service Guide

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2°6
Maintenance and Service Guide
Troubleshooting
Table 2-4
Optical Drive Problems and Solutions
Problem
Possible Cause
Solution
The system cannot read
the optical disc.
The disc is not properly
seated in the media tray.
Remove the disc, reseat
it in the media tray, and
then close the
media tray.
The disc is upside down.
Remove the disc, turn it
over, and then close the
media tray.
The disc may be dirty or
scratched.
Replace the disc.
The system cannot eject
the media tray.
The disc is not properly
seated in the media tray.
Turn off the computer,
and then manually eject
the media tray.
There is no power to the
expansion base.
Turn on power to the
system, and then eject
the disc.
Table 2-5
MultiBay II Problems and Solutions
Problem
Possible Cause
Solution
The MultiBay II drive is
not recognized.
The drive is not properly
inserted in the
MultiBay II.
Remove the MultiBay II
drive, and then
reinsert it.
The drive was inserted
while the power was on.
Restart the computer
while the drive is in the
MultiBay II.