HP Xw25p HP ProLiant xw Series Blade Workstations and Options Global Limited W - Page 6

Table 2: ProLiant and IA-32 Server Options1 Products Batteries Limited Warranty Period and Service Delivery Method2 1 year parts4 Response Time3 1 to 5 business days5 Cables 1 year parts 1 to 5 business days Disk Drive Enclosures Hard Disk Drives (ATA, SATA)6 3 years parts 1 year parts 1 to 5 business days 1 to 5 business days Hard Disk Drives (SCSI) 3 years parts 1 to 5 business days Host Bus Adapters 3 years parts 1 to 5 business days Memory 1 year parts 1 to 5 business days Network Adapters (NIC) 1 year parts 1 to 5 business days Optical Drives 3 years parts 1 to 5 business days Power Protection and Management Year 1: parts and onsite labor Years 2-3: parts only Parts: 1 to 5 business days Labor: Next business day Processors 3 years parts 1 to 5 business days Racks and Rack Accessories 3 years parts 1 to 5 business days Remote Insight Lights Out Edition II 1 year parts boards 1 to 5 business days Smart Array Shared Storage 3 years parts 3 years on-site 3 years labor Next business day Storage Array Controllers 3 years parts 1 to 5 business days 1 Table 2 describes ProLiant and IA-32 server option products only. The warranty terms for other options available from HP are set forth in the limited warranty provided with those options. 2Warranty Service indicated in this table reflects base level warranty offerings. Enhancements to base warranty may be included with your HP Hardware Product; for current warranty information contact the nearest HP Sales office. 3HP may, at its sole discretion, determine that on-site warranty service is not necessary on a case-bycase basis. HP will provide telephone support for any required BIOS and Firmware upgrades; such upgrades will not be covered by HP's onsite warranty service. Response times are based on local standard business days and working hours. Unless otherwise noted, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. Next business day warranty service is based on commercially-reasonable effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your area. 4 HP Parts Warranty covers free replacement of defective parts only. 5 Targeted response time for parts is between 1 and 5 business days. 6 These options have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. Global Limited Warranty and Technical Support May 6, 2005 6 390381-001