HP Xw4550 HP Worldwide Limited Warranty and Technical Support (generic) (APJ r - Page 7

Initial Setup and Technical Support for Included Software Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA). Support includes assistance with: ■ Answering your installation questions (how to, first steps, and prerequisites). ■ Setting up and configuring the software and options supplied or purchased with HP Hardware Products (how-to and first steps.) Excludes system optimization, customization and network configuration. ■ Interpreting system error messages. ■ Isolating system problems to software usage problems. ■ Obtaining HP Care Pack information or updates for software supplied or purchased with HP Hardware Products. Support does NOT include assistance with: ■ Generating or diagnosing user generated programs or source codes. ■ Installation of non-HP software. ■ System optimization, customization, and network configuration. Freeware and Open Source Operating Systems and Applications HP does not provide technical support for software provided under public license by third parties ("Freeware" and "Open Source" software), including operating systems or applications. Technical support for Freeware and Open Source software provided with HP Hardware Products is provided by the Freeware or Open Source software vendor. For support contact information, please refer to the Freeware or Open Source operating system or application help, documentation, or other application support statement included with your HP Hardware Product. Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing one of the following: ■ Locate and contact your nearest HP Support location via the World Wide Web at: http://welcome.hp.com/country/us/en/wwcontact.html ■ Contact your HP authorized service provider. Before calling HP or an HP authorized service provider please have the following information available: ■ Product serial number, model name, and product model number ■ Applicable error messages ■ Add-on options ■ Operating system ■ Third-party hardware or software ■ Detailed questions How to Check Warranty and Support Entitlement You may check your warranty entitlement by entering your product model number and serial number at: www.hp.com/support/warranty-lookuptool HP Care Pack Services registration can be checked at: http://www.hp.com/go/lookuptool/ 7