HP Z Display Z34c User Guide 1 - Page 37

Button lockouts, Product support, Preparing to call technical support, Power, Troubleshooting

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Problem OSD Lockout is displayed. Power Button Lockout is displayed. Possible Cause Solution The monitor's OSD Lockout function Press and hold the Menu button on the side panel for 10 is enabled. seconds to disable the OSD lockout function. The monitor's Power Button Lockout Press and hold the power button for 10 seconds to unlock the function is enabled. power button. Button lockouts Holding down the Power button or Menu button for ten seconds will lock out the functionality of the buttons. You can restore the functionality by holding the buttons down again for ten seconds. This functionality is only available when the display is powered on, displaying an active signal, and the OSD is not active. Product support For additional information on using your monitor, go to http://www.hp.com/support. Select your country or region, select Troubleshooting, and then enter your model in the search window and click the Go button. NOTE: The monitor user guide, reference material, and drivers are available at http://www.hp.com/ support. If the information provided in the guide does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician NOTE: When support chat is not available in a particular language, it is available in English. ● Find support telephone numbers ● Locate an HP service center Preparing to call technical support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: ● Monitor model number ● Monitor serial number ● Purchase date on invoice ● Conditions under which the problem occurred ● Error messages received ● Hardware configuration ● Name and version of the hardware and software you are using Button lockouts 31

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Problem
Possible Cause
Solution
OSD Lockout
is displayed.
The monitor's OSD Lockout function
is enabled.
Press and hold the
Menu
button on the side panel for 10
seconds to disable the OSD lockout function.
Power Button Lockout
is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the power button for 10 seconds to unlock the
power button.
Button lockouts
Holding down the
Power
button or
Menu
button for ten seconds will lock out the functionality of the buttons.
You can restore the functionality by holding the buttons down again for ten seconds. This functionality is
only available when the display is powered on, displaying an active signal, and the OSD is not active.
Product support
For additional information on using your monitor, go to
support
. Select your country or
region, select
Troubleshooting
, and then enter your model in the search window and click the
Go
button.
NOTE:
The monitor user guide, reference material, and drivers are available at
support
.
If the information provided in the guide does not address your questions, you can contact support. For U.S.
support, go to
go/contactHP
. For worldwide support, go to
country/us/en/wwcontact_us.html
.
Here you can:
●
Chat online with an HP technician
NOTE:
When support chat is not available in a particular language, it is available in English.
●
Find support telephone numbers
●
Locate an HP service center
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
Button lockouts
31