HP Z2100 Service Manual - Page 5

Troubleshooting 11 Using the Front Panel 1-4 Introduction 1-5 Using the Front Panel 1-4 Troubleshooting System Error Codes 1-5 Performing a Service Test on a failed Assembly 1-5 Performing the Necessary Service Calibrations 1-6 The Printer does not Power ON 1-6 The Printer does not Power ON 1-6 The Printer Continuously Rejects Printheads 1-6 Cover Sensors are not Working 1-6 The Line Sensor has Problems Detecting Media 1-6 Banding at variable extreme environmental conditions 1-8 Worm marks on HP Coated media with light area fills 1-8 Solving Media-Handling Problems 1-8 Software Troubleshooting 1-10 General advice: 1-10 Problems with Image Clipping 1-10 Output Only Contains a Partial Print 1-11 Some objects are missing from the printed image 1-12 If the spool file size is bigger than 1GB, part of the image will be clipped 1-12 Adobe Photoshop 1-13 Adobe Acrobat 1-16 Microsoft Powerpoint 1-17 Adobe Photoshop CS for Mac 1-18 Adobe Illustrator/InDesign for Mac 1-19 Print Quality Troubleshooting 1-20 Print Quality Troubleshooting Actions 1-20 The Service Image Quality Diagnostic Print 1-21 What is the Service Image Quality Diagnostic Print? 1-21 Considerations for Printing the Diagnostic Print 1-22 Printing the Diagnostic Print 1-22 Reading the Diagnostic Print Results 1-24 Diagnostic Part 1: Printhead Reliability 1-24 Diagnostic Part 2: Printhead Alignment 1-25 Diagnostic Part 3: Printheads & Paper Advance 1-26 No Printing Defects Found in the Diagnostic Print 1-28 The Advanced Diagnostic Prints 1-29 What are the Advanced Diagnostic Prints? 1-29 Printing the Advanced Diagnostics Print 1-29 Reading the Advanced Diagnostic Print Results 1-31 Paper Advance 1-31 Visual Alignment Diagnostic 1-34 Nozzle Health 1-36 Force Drop Detection 1-37 Designjet Z Series - Service Manual 1-1