Corrective action
..............................................................................................................
135
If you still have a problem
.................................................................................................................
136
13
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
138
Ink cartridge status messages
..........................................................................................................
138
Cannot insert a printhead
.................................................................................................................
138
The front-panel display recommends reseating or replacing a printhead
........................................
139
Clean the printheads
........................................................................................................................
139
Clean the printhead drop detector
....................................................................................................
140
Align the printheads
..........................................................................................................................
142
Reinsert printheads procedure
........................................................................................
143
Image Quality Maintenance menu procedure
..................................................................
143
Scanning errors during alignment
....................................................................................
144
Printhead status messages
..............................................................................................................
144
14
Troubleshooting general printer issues
The printer does not print
.................................................................................................................
146
The printer seems slow
....................................................................................................................
146
Communication failures between computer and printer
...................................................................
146
Cannot access the HP Printer Utility
................................................................................................
147
Some Color Center options are unavailable
.....................................................................................
147
Cannot access the Embedded Web Server
.....................................................................................
147
Automatic file system check
.............................................................................................................
148
No output when printing from Microsoft Visio 2003
..........................................................................
148
Unavailable driver features when printing from QuarkXPress
.........................................................
148
Printer alerts
.....................................................................................................................................
149
15
Front-panel error messages
16
HP Customer Care
Introduction
.......................................................................................................................................
153
HP Professional Graphics Services
.................................................................................................
153
Knowledge Center
...........................................................................................................
153
HP Start-Up Kit
................................................................................................................
153
HP Care Packs and Warranty Extensions
.......................................................................
153
HP Installation
..................................................................................................................
154
HP Proactive Support
.......................................................................................................................
154
Contact HP Support
.........................................................................................................................
154
Telephone number
...........................................................................................................
155
17
Printer specifications
Functional specifications
..................................................................................................................
157
Physical specifications
.....................................................................................................................
158
Memory specifications
......................................................................................................................
158
Power specifications
.........................................................................................................................
158
viii
ENWW