HP Z6 Maintenance and Service Guide - Page 78

POST numeric codes and text messages

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POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss 008-Microcode Patch Error 009-PMM Allocation Error during MEBx Download 00A-Product Information Not Valid 00B-MEBx Module did not checksum correctly Description System ROM or expansion board option ROM checksum. DMA or timers. Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Processor is not supported by the BIOS. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. The product information programmed into the system board is missing or invalid. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Recommended action 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS. (See Password security and resetting CMOS on page 77.) 5. If the message disappears, there may be a problem with the expansion card. 6. Replace the system board. 1. Clear CMOS. (See Password security and resetting CMOS on page 77.) 2. Remove expansion boards. 3. Replace the system board. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. Use Computer Setup to update this information. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 70 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes

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POST numeric codes and text messages
This section covers those POST errors that have numeric codes associated with them. The section also includes
some text messages that may be encountered during POST.
NOTE:
The computer will beep once after a POST text message is displayed on the screen.
Control panel message
Description
Recommended action
002-Option ROM Checksum Error
System ROM or expansion board option ROM
checksum.
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently added,
remove it to see if the problem remains.
4.
Clear CMOS. (See
Password security and
resetting CMOS
on page
77
.)
5.
If the message disappears, there may be a
problem with the expansion card.
6.
Replace the system board.
003-System Board Failure
DMA or timers.
1.
Clear CMOS. (See
Password security and
resetting CMOS
on page
77
.)
2.
Remove expansion boards.
3.
Replace the system board.
005-Real-Time Clock Power Loss
Invalid time or date in configuration memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under
Control Panel
(Computer Setup can also be used). If
the problem persists, replace the RTC battery.
See the Removal and Replacement section for
instructions on installing a new battery.
008–Microcode Patch Error
Processor is not supported by the BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
009–PMM Allocation Error during MEBx
Download
Memory error during POST execution of
the Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat
the memory modules, and reboot
the computer.
3.
If the memory configuration was recently
changed, unplug the computer, restore
the original memory configuration, and
reboot the computer.
4.
If the error persists, replace the system
board.
00A-Product Information Not Valid
The product information programmed into
the system board is missing or invalid.
Use Computer Setup to update this information.
00B-MEBx Module did not checksum correctly
Memory error during POST execution of
the Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat
the memory modules, and reboot
the computer.
3.
If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
70
Chapter 7
POST error messages and diagnostic front panel LEDs and audible codes