HP ZBook Power 15.6 Maintenance and Service Guide - Page 112

BIOS password, Performance (OS)

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Table 6-17 Issues, possible causes, and fixes (continued) Items Procedures Troubleshooting steps 1. See 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 84 for corrective actions. An example of a POST error message might be "Boot Device Not Found." 2. If there is power, you might be able to access BIOS. Reset BIOS to its default condition. (9. Soft reset (Default Settings) on page 88) 3. Restore hardware to its original condition (for example, bootable solid-state drive instead of hard drive). 4. Reseat suspected components and verify connection. 5. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means that the system has finished BIOS hardware validation and is ready to launch the Startup Menu. To access the Startup Menu for further options, press the esc key while restarting the computer. BIOS password Use the information in the table to troubleshoot BIOS password issues. Table 6-18 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes Some sections are unavailable (grayed You must use an administrator password. out) Troubleshooting steps 1. Review F10 BIOS Setup Overview to determine which features must be enabled. 2. Your BIOS settings may be managed by a BIOS administrator password setup. Reference 3. If you lost or forgot the user password, contact your IT personnel. HP F10 Setup Overview http://h10032.www1.hp.com/ctg/Manual/c04460979 http://h10032.www1.hp.com/ctg/Manual/c04685655 2015 Business PC models: see the HP PC BIOS F10 Setup Guide at http://support.hp.com. Performance (OS) Most software problems occur as a result of certain situations. ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. 102 Chapter 6 Troubleshooting guide

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Table 6-17
Issues, possible causes, and fixes
(continued)
Items
Procedures
Troubleshooting steps
1.
See
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages
on page
84
for corrective actions. An example of a POST error message
might be "Boot Device Not Found."
2.
If there is power, you might be able to access BIOS. Reset BIOS to its default condition.
(
9. Soft reset (Default Settings)
on page
88
)
3.
Restore hardware to its original condition (for example, bootable solid-state drive
instead of hard drive).
4.
Reseat suspected components and verify connection.
5.
Test suspected components using HP PC Hardware Diagnostics (UEFI) tool.
Note
An Error Message means that the system has finished BIOS hardware validation and is ready
to launch the
Startup Menu
. To access the
Startup Menu
for further options, press the
esc
key while restarting the computer.
BIOS password
Use the information in the table to troubleshoot BIOS password issues.
Table 6-18
Issues, possible causes, and fixes
Items
Procedures
Symptoms
Some sections are unavailable (grayed
out)
Possible causes
You must use an administrator password.
Troubleshooting steps
1.
Review F10 BIOS Setup Overview to determine which features must be enabled.
2.
Your BIOS settings may be managed by a BIOS administrator password setup.
3.
If you lost or forgot the user password, contact your IT personnel.
Reference
HP F10 Setup Overview
ctg/
Manual/
c04460979
ctg/
Manual/
c04685655
2015 Business PC models: see the HP PC BIOS F10 Setup Guide at
.
Performance (OS)
Most software problems occur as a result of certain situations.
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
102
Chapter 6
Troubleshooting guide