HP ZBook Power 15.6 Maintenance and Service Guide - Page 145
Intel Trusted Execution Technology (TXT) Error, Sure Start unable to find valid BIOS Boot Block
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Intel Trusted Execution Technology (TXT) Error This computer has experienced a problem related to the Intel Trusted Execution Technology resulting in a failed startup. The error occurs when three situations are true: ● The Intel Trusted Execution Technology (TXT) has been enabled on the computer. ● Policies have been set to prevent startup if the BIOS measurement has changed. ● The BIOS measurement has changed. For more information about Intel TXT, go to http://www.intel.com/content/dam/www/public/us/en/documents/white-papers/trusted-execution-technology-security. You must use a service event to resolve this issue. NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps lock and num lock keys both blink six times, followed by a pause, and then continue in a repeating pattern. Sure Start unable to find valid BIOS Boot Block image This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. You must use a service event to identify the source of the error and take appropriate corrective action. NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps lock and num lock keys both blink seven times, followed by a pause, and then continue in a repeating pattern. Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start normally repairs this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence. To proceed with the repair, press and hold the following keys: esc + up arrow + down arrow. To avoid the need for this manual recovery step, set the HP Sure Start recovery policy to automatic. If this error reoccurs, you must use a service event to identify the source of the error and take appropriate corrective action. NOTE: The computer attempts to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an Off or Hibernated state, lights associated with the caps lock and num lk keys both blink eight times, followed by a pause, and then continue in a repeating pattern. POST error messages and user actions Use this information to determine the meaning of POST error messages. Table 6-55 POST error messages and user actions to address the error Test description Failure descriptions Error code Possible user actions Product information Invalid value 00A Contact support for assistance. Startup test Memory module 200 Attempt to reseat the memory module and then repeat the test. Search http://www.hp.com/support for details about troubleshooting issues related to the memory module. Intel Trusted Execution Technology (TXT) Error 135