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Remote Diagnostics Enabling Agent, 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent - drivers download

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Setup Utilities and Diagnostics Features ✎ Saving the configuration of the computer periodically allows the user to keep a history of the configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging. 4. To exit Configuration Record, click File, then click Exit. 2.5 Remote Diagnostics Enabling Agent This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider. The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent. ✎ The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also installed. The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent 1. Visit http://www.hp.com/support/files and click on the applicable product. 2. Locate the appropriate software and download the latest version. 3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version. 2.5.2 Running the Remote Diagnostics Enabling Agent 1. Select the Remote Diagnostics icon located in the Control Panel. ✎ The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration Record in a browser window. Both of these utilities can be run remotely or locally. 2. To exit Remote Diagnostics, click File and then click Close. 2.6 Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 2-18 319865-007 Service Reference Guide, d300

Section	Page
Contents	5
Installing the Operating System	11
1.0.1 Installing or Upgrading Device Drivers	11
1.0.2 Creating an Emergency Repair Diskette-Windows 2000	11
1.0.3 Using the Emergency Repair Diskette-Windows 2000	11
1.1 Converting to NTFS	12
1.1.1 Windows 2000 Professional	12
1.1.2 Windows XP Home and XP Professional	12
1.2 HP Software	12
Setup Utilities and Diagnostics Features	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	15
2.2.2 Computer Setup Menu	16
2.3 Diagnostics for Windows	25
2.3.1 Detecting Diagnostics for Windows	25
2.3.2 Installing Diagnostics for Windows	25
2.3.3 Using Categories in Diagnostics for Windows	26
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	28
2.4 Configuration Record	29
2.4.1 Installing Configuration Record	29
2.4.2 Running Configuration Record	29
2.5 Remote Diagnostics Enabling Agent	30
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	30
2.5.2 Running the Remote Diagnostics Enabling Agent	30
2.6 Protecting the Software	30
2.7 Restoring the Software	31
Desktop Management	33
3.1 Initial Configuration and Deployment	33
3.2 Remote System Installation	34
3.3 Software Updating and Management	34
3.3.1 HP Client Manager Software	34
3.3.2 Altiris Client Management Solutions	34
3.3.3 System Software Manager	35
3.3.4 Proactive Change Notification (PCN)	35
3.3.5 Subscriber’s Choice	36
3.4 ROM Flash	36
3.4.1 Remote ROM Flash	36
3.4.2 HPQ Flash	36
3.4.3 FailSafe Boot Block ROM	37
3.4.4 Replicating Your Setup	38
3.4.5 Dual-State Power Button	38
3.4.6 Power Management	39
3.4.7 World Wide Web Site	39
3.4.8 Building Blocks and Partners	39
3.5 Asset Tracking and Security	40
3.5.1 Password Security	43
3.5.2 Establishing a Setup Password Using Computer Setup	43
3.5.3 Establishing a Power-On Password Using Computer Setup	44
3.5.4 DriveLock	46
3.5.5 Smart Cover Sensor	48
3.5.6 Master Boot Record Security	50
3.5.7 Before You Partition or Format the Current Bootable Disk	51
3.5.8 Cable Lock Provision	51
3.5.9 Fingerprint Identification Technology	51
3.6 Fault Notification and Recovery	52
3.6.1 Drive Protection System	52
3.6.2 Surge-Tolerant Power Supply	52
3.6.3 Thermal Sensor	52
Serial and Parallel ATA Drive Guidelines and Features	53
4.1 PATA and SATA Device Information	53
4.2 ATA Cables	53
4.2.1 SATA Data Cable	53
4.2.2 SATA Power Cable	54
4.2.3 PATA Data Cable	54
4.2.4 PATA Power Cable	54
4.2.5 PATA Cable Layout	55
4.3 PATA Drive Installation Guidelines	56
4.3.1 PATA Device Classes	56
4.3.2 PATA Attach Sequence Rules by Class Priority	57
4.3.3 PATA Attach Sequence Worksheet	58
4.3.4 PATA Additional Drive Application Notes	60
4.4 PATA SMART Drives	61
4.5 Drive Capacities	61
4.6 SATA BIOS	61
4.6.1 Legacy Mode	62
4.6.2 Native Mode	62
4.7 Mixed Devices Boot and Drive Letter Ordering	63
Identifying the Chassis, Routine Care, and Disassembly Preparation	65
5.1 Chassis Designations	65
5.1.1 Microtower (µT)	65
5.1.2 Slim Tower (ST)	66
5.1.3 Desktop (DT)	66
5.2 Electrostatic Discharge Information	67
5.2.1 Generating Static	67
5.2.2 Preventing Electrostatic Damage to Equipment	67
5.2.3 Personal Grounding Methods and Equipment	68
5.2.4 Grounding the Work Area	68
5.2.5 Recommended Materials and Equipment	68
5.3 Routine Care	69
5.3.1 General Cleaning Safety Precautions	69
5.3.2 Cleaning the Computer Case	69
5.3.3 Cleaning the Keyboard	70
5.3.4 Cleaning the Monitor	70
5.3.5 Cleaning the Mouse	70
5.4 Service Considerations	71
5.4.1 Power Supply Fan	71
5.4.2 Tools and Software Requirements	71
5.4.3 Screws	71
5.4.4 Cables and Connectors	72
5.4.5 Hard Drives	72
5.4.6 Lithium Coin Cell Battery	72
Removal and Replacement Procedures- Microtower (µT) Chassis	73
6.1 Preparation for Disassembly	73
6.2 Unlocking the Smart Cover Lock	74
6.3 External Security Devices	75
6.3.1 Installing a Cable Lock	75
6.3.2 Installing a Padlock	75
6.4 Access Panel	76
6.5 Front Bezel	77
6.6 Front Drive Bezels	79
6.6.1 5.25\	79
6.6.2 Diskette Drive Bezel	80
6.6.3 3.5\	80
6.7 Memory Modules	81
6.8 Expansion Cards	82
6.8.1 Expansion Slot Cover	82
6.8.2 PCI Expansion Card	83
6.8.3 AGP Card	85
6.9 Drives	87
6.9.1 Drive Positions	87
6.9.2 Removing a Drive	88
6.9.3 Installing a Drive	90
6.10 Chassis Fan	93
6.11 Front I/O Panel Housing Assembly	94
6.12 Front I/O Devices	95
6.13 Power Switch Assembly	96
6.14 Processor and Heatsink	98
6.15 System Board	100
6.16 Battery	101
6.16.1 Type 1 Battery Holder	102
6.16.2 Type 2 Battery Holder	103
6.16.3 Type 3 Battery Holder	104
6.17 Speaker	105
6.18 Power Supply	106
Removal and Replacement Procedures- Slim Tower (ST) Chassis	107
7.1 Preparation for Disassembly	107
7.2 Unlocking the Smart Cover Lock	108
7.3 Hood Sensor	110
7.4 External Security Devices	112
7.4.1 Cable Lock	112
7.4.2 Padlock	113
7.5 Computer Access Panel	114
7.6 Front Bezel	115
7.7 Front Drive Bezels	116
7.8 Memory Modules	117
7.9 PCI Expansion Card	118
7.10 Drives	121
7.10.1 Drive Positions	121
7.10.2 Cable Routing	122
7.10.3 Optical Drive	123
7.10.4 External 3.5-inch Drive	126
7.10.5 Primary Hard Drive	128
7.11 Front I/O Devices	130
7.12 Power Switch Assembly	131
7.13 System Board	132
7.14 Chassis Fan	133
7.15 Battery	134
7.15.1 Type 1 Battery Holder	135
7.15.2 Type 2 Battery Holder	136
7.16 Processor and Heatsink, Type 1	137
7.17 Processor and Heatsink, Type 2	138
7.18 Speaker	140
7.19 Power Supply	141
Removal and Replacement Procedures- Desktop (DT) Chassis	143
8.1 Preparation for Disassembly	143
8.2 Unlocking the Smart Cover Lock	144
8.3 Hood Sensor	145
8.4 External Security Devices	146
8.4.1 Cable Lock	146
8.4.2 Padlock	146
8.5 Computer Cover	147
8.6 Front Bezel	148
8.7 Front Drive Bezels	149
8.7.1 5.25\	149
8.7.2 Diskette Drive Bezel or Bezel Blank	150
8.8 Memory Modules	151
8.9 Expansion Cards	152
8.10 Drives	157
8.10.1 Drive Positions	157
8.10.2 Removing a Drive	158
8.10.3 Optical Drive	162
8.10.4 Hard Drive	164
8.11 Front I/O Devices	166
8.12 Power Switch Assembly	167
8.13 System Board	168
8.14 Battery	169
8.14.1 Type 1 Battery Holder	170
8.14.2 Type 2 Battery Holder	171
8.15 Processor and Heatsink	172
8.15.1 Type 1	172
8.15.2 Type 2	173
8.15.3 Type 3	174
8.16 Speaker	175
8.17 Chassis Fan	176
8.18 Power Supply	177
Connector Pin Assignments	179
Power Cord Set Requirements	187
POST Error Messages	189
Troubleshooting Without Diagnostics	197
Memory	223
System Board and Riser Board Reference Designators	227

Match case Limit results 1 per page

2–18

319865-007

Service Reference Guide, d300

Setup Utilities and Diagnostics Features

Saving the configuration of the computer periodically allows the user to keep a history of the

configuration. This history may be useful to you in the future if the system ever encounters a

problem that needs debugging.

4. To exit Configuration Record, click

File

, then click

Exit

2.5 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote

control of the diagnostics and facilitates easy transfer of computer information from remote

machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the

ability to perform tests remotely to diagnose computer problems. In addition, the Remote

Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the

HP Management Agents. These hardware devices are automatically selected for testing by the

Remote Diagnostics Enabling Agent.

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also

installed.

The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available

through a SoftPaq at

http://www.hp.com

under

Support and Drivers

2.5.1 Installing or Upgrading Remote Diagnostics

Enabling Agent

1. Visit

http://www.hp.com/support/files

and click on the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select

Repair

for the

new version to overwrite the old version.

2.5.2 Running the Remote Diagnostics Enabling Agent

1. Select the

Remote Diagnostics

icon located in the Control Panel.

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

Record in a browser window. Both of these utilities can be run remotely or locally.

2. To exit Remote Diagnostics, click

File

and then click

2.6 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software,

applications, and related files stored on the hard drive. See the operating system or backup utility

documentation for instructions on making backup copies of data files.