HP d338 Troubleshooting Guide - Page 42
Solving Mouse Problems, Problem, Cause, Solution, Windows logo, Start, Shut Down, Enter, standby
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Troubleshooting Without Diagnostics Solving Mouse Problems Problem Cause Solution Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the up or down arrow key to select Shut Down and then press the Enter key. 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart the computer. Program in use has stopped responding to commands. Shut down the computer using the keyboard and then restart the computer. Mouse needs repairs. See the Worldwide Limited Warranty for details. Computer is in standby mode. Press the power button to resume from standby mode. Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your data. Mouse will only move vertically, horizontally, or movement is jerky. Mouse roller ball is dirty. Remove roller ball cover from the bottom of the mouse and clean it with a mouse cleaning kit available from most computer stores. 2-26 www.hp.com Troubleshooting Guide