HP d338 Troubleshooting Guide - Page 53
Solving Internet Access Problems, Start > Settings >, Control Panel, Internet, Options, General
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Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Internet. (continued) Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) The CAT5 10/100 cable is disconnected. Connect the CAT5 10/100 cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of information that a Web server can store temporarily with your Web browser. This is useful for having your browser remember some specific information that the Web server can later retrieve.) Windows 2000 1. Select Start > Settings > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Windows XP 1. Select Start > Control Panel. 2. Double-click Internet Options. 3. On the General tab, click the Delete Cookies button. Cannot automatically launch Internet programs. You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. Troubleshooting Guide www.hp.com 2-37