Table of contents
1
Computer Diagnostic Features
HP Insight Diagnostics
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1
Accessing HP Insight Diagnostics
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1
Survey Tab
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2
Test Tab
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3
Status Tab
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3
Log Tab
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4
Help Tab
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4
Saving and Printing Information in HP Insight Diagnostics
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4
Downloading the Latest Version of HP Insight Diagnostics
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5
Protecting the Software
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5
HP Backup and Recovery Manager
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6
2
Troubleshooting Without Diagnostics
Safety and Comfort
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7
Before You Call for Technical Support
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7
Helpful Hints
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8
Solving General Problems
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10
Solving Power Problems
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14
Solving Diskette Problems
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15
Solving Hard Drive Problems
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18
Solving Media Card Reader Problems
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21
Solving Display Problems
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23
Solving Audio Problems
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27
Solving Printer Problems
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29
Solving Keyboard and Mouse Problems
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30
Solving Hardware Installation Problems
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32
Solving Network Problems
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34
Solving Memory Problems
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37
Solving Processor Problems
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39
Solving CD-ROM and DVD Problems
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40
Solving Drive Key Problems
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42
Solving Front Panel Component Problems
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43
Solving Internet Access Problems
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44
Solving Software Problems
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46
Contacting Customer Support
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47
Appendix A
POST Error Messages
POST Numeric Codes and Text Messages
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49
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes
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55
Appendix B
Password Security and Resetting CMOS
ENWW
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