HP dc7608 HP Compaq Business Desktop dc7700 Software Overview September 2006 - Page 10

• To prevent visible hardware re-enumeration between the SFF/CMT and USDT systems, HP recommends that customers follow recommended procedures to prepare their system image using Microsoft's Sysprep tool. For guidelines on how to develop a sysprep image refer to HP whitepaper, "Building a Common Image" part number 339083-002. • If the software image is captured without first using Sysprep but instead copied to new systems using a disk duplication tool, the operating system will require discovery of new hardware causing visible re-enumeration, even on identical chipset hardware. Visible re-enumeration is common function of the operating system (to enable hardware support) and should not be a cause for concern as long as the appropriate drivers are available for the operation system to locate and install. If during re-enumeration a software driver is not found during the discovery process the affected hardware will not be properly installed and the hardware device will be unavailable to the user. The hardware devices can be viewed using Windows Device Manager and each unavailable hardware device will display a yellow exclamation mark "!" commonly referred to as bang. At this point, proper loading of the appropriate software driver for the hardware device will enable the unsupported device to function. Important Note: When creating a master image it is very important to keep the hardware device drivers in their original directory locations. Moving them can cause Windows to not properly locate the software drivers for installation during the hardware discovery process and fail. If it is deemed necessary to move drivers to another location within the image, it is important to update the path directory requirement for the Sysprep process. For more about driver directory path structures see "Pooling Drivers on the Reference Machine" in the HP whitepaper, "Building a Common Image" part number 339083-002. Software delivery Delivery methods for software updates available for HP commercial computers include: • HP Worldwide Web site and Download Facility (http://www.hp.com) • HP Support Software CD • HP Restore Plus! CD (ISO files included in HDD partition as part of the HP Backup & Recovery Manager software) HP Worldwide Web site and download facility Individual drivers and utilities can be downloaded, in the form of Softpaqs, from the HP Download Facility or from the Web site at http://h18000.www1.hp.com/support/files/ or ftp://ftp.compaq.com/pub/Softpaq/. Softpaqs provide a distribution method for driver and ROM updates and product software enhancements. HP Restore Plus! CD HP Restore Plus! CDs are provided with each HP Compaq desktop system as ISO files located in a recovery partition on the HDD. The ISO files can be accessed with HP Backup & Recovery Manager to burn to CD or to be moved to another safe location for later burning. The CDs provide an easy-to-use complete restore solution for preinstalled operating systems. This restore solution allows users to return the operating system to near factory state. Please refer to the Restore Plus! installation manual for instructions on restore options. Software enhancements This section discusses the following software enhancements: • HP Client Manager Software HP Compaq dc7700 Software Overview Whitepaper 10