HP iPAQ rz1700 HP iPAQ rz1700 series - User's Guide - Page 72

ActiveSync, Synchronizing with Your Computer.

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Troubleshooting ActiveSync To learn how to use Microsoft ActiveSync, see Chapter 2, "Synchronizing with Your Computer." Problem Solution I cannot connect to my computer using the sync cable. ■ Be sure you have installed Microsoft ActiveSync 3.7.1 or higher on your computer before connecting the HP iPAQ to it. ■ Be sure your HP iPAQ is connected to the sync cable and the cable is connected to your computer. ■ Be sure your HP iPAQ is securely connected and making good contact with the sync cable connector. ■ Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP, and you have installed Microsoft ActiveSync 3.7.1 or a later version on your computer. Also, be sure you are connecting directly to a USB port on your computer and not through a USB hub. ■ Uninstall and reinstall ActiveSync. ■ If you run personal firewall software, disable it. If you are then able to synchronize, see the firewall software documentation for information on how to make ActiveSync to bypass the firewall. I connected my HP iPAQ before installing Microsoft ActiveSync. 1. Disconnect the HP iPAQ from your computer. 2. On your computer running Windows 98 or 2000, click Start > Settings > Control Panel > System. The Device Manager opens automatically. Locate and select the "unknown" USB device record and click Remove (Uninstall in Windows 2000). 3. Restart your computer and allow it to detect the USB device. 4. Install Microsoft ActiveSync 3.7.1 or higher. 5. Reconnect the HP iPAQ to the computer. (Continued) User's Guide 9-4

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User’s Guide
9–4
Troubleshooting
ActiveSync
To learn how to use Microsoft ActiveSync, see
Chapter 2,
“Synchronizing with Your Computer.”
Problem
Solution
I cannot connect
to my computer
using the sync
cable.
■
Be sure you have installed Microsoft ActiveSync 3.7.1
or higher on your computer before connecting the HP
iPAQ to it.
■
Be sure your HP iPAQ is connected to the sync cable
and the cable is connected to your computer.
■
Be sure your HP iPAQ is securely connected and
making good contact with the sync cable connector.
■
Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP, and you have installed Microsoft
ActiveSync 3.7.1 or a later version on your computer.
Also, be sure you are connecting directly to a USB port
on your computer and not through a USB hub.
■
Uninstall and reinstall ActiveSync.
■
If you run personal firewall software, disable it. If you
are then able to synchronize, see the firewall software
documentation for information on how to make
ActiveSync to bypass the firewall.
I connected my
HP iPAQ before
installing
Microsoft
ActiveSync.
1.
Disconnect the HP iPAQ from your computer.
2.
On your computer running Windows 98 or 2000, click
Start
>
Settings
>
Control Panel
>
System
. The
Device Manager opens automatically. Locate and select
the “unknown” USB device record and click Remove
(Uninstall in Windows 2000).
3.
Restart your computer and allow it to detect the USB
device.
4.
Install Microsoft ActiveSync 3.7.1 or higher.
5.
Reconnect the HP iPAQ to the computer.
(Continued)